LICENSED CLUB MANAGER

Coolangatta Surf Club; Gold Coast City; On-site; AUD 80,000 - 82,000; Full time

Benefits offered by this job

Competitive salary

Beachfront location

Community-focused environment

Job summary

Coolangatta Surf Club on Queensland's Gold Coast is seeking a Licensed Club Manager to plan, organise and control the club's daily operations, including licensed premises management, food and beverage, and membership administration.

The successful candidate will work with senior management to ensure high service standards, financial performance, compliance with liquor licensing and RSA, and community-minded hospitality.

Qualifications

• Diploma in Hospitality Management or related discipline, or equivalent substantial industry experience.
• Minimum of 1 year in licensed clubs or hospitality management roles.
• Experience overseeing licensed hospitality operations, including food & beverage, staff supervision and financial management.
• Strong knowledge of Queensland liquor licensing requirements and RSA obligations.
• Current RSA certification and eligibility for any additional approvals.
• Experience budgeting, cost control, inventory management, rostering and reporting.
• Proven leadership to recruit, train, and supervise multidisciplinary teams.
• Understanding of member services and community-focused hospitality operations.
• Excellent organisational, problem-solving, interpersonal and communication skills.
• Ability to manage a busy licensed venue including evenings, weekends and holidays.

Responsibilities

• Plan, organise and control the daily operations of the licensed club, ensuring efficient delivery of hospitality services, member facilities and club activities.
• Oversee bar, bistro and other licensed hospitality operations, maintaining high standards of customer service, operational efficiency and member satisfaction.
• Develop and implement operational procedures, service standards and management policies to support the Club's objectives.
• Manage membership administration, including membership applications, renewals, subscriptions, member records and inquiries.
• Coordinate and promote club functions, social events, entertainment and member activities in consultation with staff and club representatives.
• Liaise with governance committee, surf lifesaving representatives and community stakeholders regarding operations and services.
• Prepare and monitor operational budgets, review revenue/expenditure, and implement financial controls.
• Oversee purchasing, supplier relationships, stock management and inventory controls.
• Recruit, train, supervise and coordinate staff, including rosters and performance management.
• Ensure compliance with Queensland liquor licensing, RSA, food safety and WHS obligations.
• Oversee security, incident reporting, responsible alcohol service and risk management.
• Coordinate maintenance, cleanliness, presentation and safe operation of premises and facilities.
• Monitor feedback and implement improvements to facilities and services.
• Prepare operational reports and management recommendations for senior management.
• Develop initiatives to improve membership engagement and club sustainability.

Skills

Club management

Leadership

RSA certification

Budgeting

Staff rostering

Regulatory compliance

Customer service

Communication

Education

Diploma in Hospitality Management

Job description

The Licensed Club Manager will be responsible for planning, organising and controlling the Club's daily operations, including licensed premises management, food and beverage services, membership administration, staff supervision, financial performance, club functions and regulatory compliance.

Working closely with senior management and the Club's governing committee, the successful applicant will ensure the effective delivery of services to members and guests while maintaining operational standards, financial efficiency and compliance with applicable licensing requirements.

Key Responsibilities

• Plan, organise and control the daily operations of the licensed club, ensuring the efficient delivery of hospitality services, member facilities and club activities.
• Oversee bar, bistro and other licensed hospitality operations, maintaining high standards of customer service, operational efficiency and member satisfaction.
• Develop and implement operational procedures, service standards and management policies to support the Club's objectives.
• Manage membership administration, including membership applications, renewals, subscriptions, member records and related enquiries.
• Coordinate and promote club functions, social events, entertainment and member activities in consultation with relevant staff and club representatives.
• Liaise with the Club's governing committee, surf lifesaving representatives and community stakeholders regarding club operations, member services and planned activities.
• Prepare and monitor operational budgets, review revenue and expenditure, and implement financial controls to maintain profitability and efficient resource allocation.
• Oversee purchasing, supplier relationships, stock management, inventory controls and operational expenditure across the Club's hospitality facilities.
• Recruit, train, supervise and coordinate staff, including preparing rosters, allocating responsibilities and managing employee performance.
• Ensure compliance with Queensland liquor licensing legislation, Responsible Service of Alcohol requirements, food safety standards and workplace health and safety obligations.
• Oversee security arrangements, incident reporting, responsible alcohol service practices and operational risk management procedures.
• Coordinate the maintenance, cleanliness, presentation and safe operation of club premises, facilities and equipment.
• Monitor member and guest feedback, resolve service-related concerns and implement improvements to club facilities and hospitality services.
• Prepare operational reports, financial summaries and management recommendations for senior management and the Club's governing committee.
• Develop initiatives to improve membership engagement, customer satisfaction, operational efficiency and the Club's long-term sustainability.

Skills and Experience

The successful applicant will demonstrate:

• A Diploma in Hospitality Management, Business Management or a related discipline, or equivalent substantial industry experience.
• A minimum of 1 year of relevant experience in licensed clubs, hospitality venues or comparable management roles.
• Demonstrated experience overseeing licensed hospitality operations, including food and beverage services, staff supervision and financial management.
• Strong knowledge of Queensland liquor licensing requirements, RSA obligations and relevant regulatory compliance.
• Current Responsible Service of Alcohol (RSA) certification and eligibility to obtain or maintain any additional approvals required for the position.
• Experience with budgeting, cost control, inventory management, staff rostering and operational reporting.
• Proven leadership skills with the ability to recruit, train, motivate and supervise multidisciplinary hospitality teams.
• Strong understanding of member services, customer satisfaction and community-focused hospitality operations.
• Excellent organisational, problem-solving, interpersonal and communication skills.
• Ability to manage a busy licensed venue, including evening, weekend and public holiday operations.

What We Offer

• Full-time, ongoing employment.
• Competitive salary of $79,500 – $82,000 per annum plus superannuation.
• Opportunity to manage operations within an established beachfront licensed club.
• A supportive and community-focused working environment.
• The opportunity to contribute to the Club's ongoing operational success and member experience.

About Company

Coolangatta Surf Club is an established beachfront licensed club located on Queensland's southern Gold Coast, providing hospitality, dining, bar facilities and a welcoming environment for members, visitors and the local community.

The Club operates in a dynamic hospitality environment, combining food and beverage services, member activities, social functions and community engagement while supporting the local surf lifesaving community.

Work Type: Full time

Salary: $79500-82000