Licensed Club Operations Manager

Coolangatta Surf Club; Gold Coast City; On-site; AUD 80,000 - 82,000; Full time

Benefits offered by this job

Competitive salary

Beachfront location

Community-focused environment

Job summary

Coolangatta Surf Club on Queensland's Gold Coast is seeking a Licensed Club Manager to plan, organise and control the club's daily operations, including licensed premises management, food and beverage, and membership administration.

The successful candidate will work with senior management to ensure high service standards, financial performance, compliance with liquor licensing and RSA, and community-minded hospitality.

Qualifications

• Diploma in Hospitality Management or related discipline, or equivalent substantial industry experience.
• Minimum of 1 year in licensed clubs or hospitality management roles.
• Experience overseeing licensed hospitality operations, including food & beverage, staff supervision and financial management.
• Strong knowledge of Queensland liquor licensing requirements and RSA obligations.
• Current RSA certification and eligibility for any additional approvals.
• Experience budgeting, cost control, inventory management, rostering and reporting.
• Proven leadership to recruit, train, and supervise multidisciplinary teams.
• Understanding of member services and community-focused hospitality operations.
• Excellent organisational, problem-solving, interpersonal and communication skills.
• Ability to manage a busy licensed venue including evenings, weekends and holidays.

Responsibilities

• Plan, organise and control the daily operations of the licensed club, ensuring efficient delivery of hospitality services, member facilities and club activities.
• Oversee bar, bistro and other licensed hospitality operations, maintaining high standards of customer service, operational efficiency and member satisfaction.
• Develop and implement operational procedures, service standards and management policies to support the Club's objectives.
• Manage membership administration, including membership applications, renewals, subscriptions, member records and inquiries.
• Coordinate and promote club functions, social events, entertainment and member activities in consultation with staff and club representatives.
• Liaise with governance committee, surf lifesaving representatives and community stakeholders regarding operations and services.
• Prepare and monitor operational budgets, review revenue/expenditure, and implement financial controls.
• Oversee purchasing, supplier relationships, stock management and inventory controls.
• Recruit, train, supervise and coordinate staff, including rosters and performance management.
• Ensure compliance with Queensland liquor licensing, RSA, food safety and WHS obligations.
• Oversee security, incident reporting, responsible alcohol service and risk management.
• Coordinate maintenance, cleanliness, presentation and safe operation of premises and facilities.
• Monitor feedback and implement improvements to facilities and services.
• Prepare operational reports and management recommendations for senior management.
• Develop initiatives to improve membership engagement and club sustainability.

Skills

Club management

Leadership

RSA certification

Budgeting

Staff rostering

Regulatory compliance

Customer service

Communication

Education

Diploma in Hospitality Management

Job description

Coolangatta Surf Club on Queensland's Gold Coast is seeking a Licensed Club Manager to plan, organise and control the club's daily operations, including licensed premises management, food and beverage, and membership administration.

The successful candidate will work with senior management to ensure high service standards, financial performance, compliance with liquor licensing and RSA, and community-minded hospitality.