Library Support Officer | Full-time Temporary with a Possibility of Permanency

Australian Capital Territory; Canberra; On-site; AUD 58,000 - 70,000; Full time

Job summary

Libraries ACT is seeking a Library Support Officer to deliver friendly customer service and help visitors access resources and programs across branches in Canberra. You will assist with shelving, returns, and creating welcoming spaces while supporting community activities for people of all ages.

You will work in a fast-paced public-facing environment, collaborate across branches, adapt to changing priorities, and help maintain safety and a positive library atmosphere for patrons and staff.

Qualifications

• Eligibility/ Other Requirements: Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.
• Experience in the Galleries, Libraries and Museum (GLAM) industry will be well regarded.

Responsibilities

• Deliver exceptional customer service and create positive experiences for all library visitors.
• Assist customers to access and use library resources, services and technology with confidence.
• Support the day-to-day operation of library branches, including shelving collections, processing returns and maintaining welcoming library spaces.
• Contribute to the delivery of library programs, events and community activities for people of all ages including early childhood.
• Respond professionally to customer enquiries, feedback and complaints.
• Work collaboratively across branches and adapt to changing priorities and operational needs.
• Support a safe environment for customers and staff, including assisting during emergency and evacuation situations when required.

Job description

Library Support Officer
Full-time Temporary with a Possibility of Permanency

Details: Libraries ACT is on the lookout for customer service professionals to join our team. If you thrive inhelping people discover,learnand connect, this could be your next chapter.

What's the story?

As a Library Support Officer,you'llbe the friendly face of Libraries ACT and often the first point of contact for our customers.You'llhelp create welcoming,inclusiveand vibrant library spaces while connecting people with the services,resourcesand programs they need.

You will:

• Deliver exceptional customer service and create positive experiences for all library visitors.
• Assist customers to access and use library resources, services and technology with confidence.
• Support the day-to-day operation of library branches, including shelving collections, processing returns and maintaining welcoming library spaces.
• Contribute to the delivery of library programs, events and community activities for people of all ages including early childhood.
• Respond professionally to customer enquiries, feedback and complaints.
• Work collaboratively across branches and adapt to changing priorities and operational needs.
• Support a safe environment for customers and staff, including assisting during emergency and evacuation situations when required.

What makes you the perfect fit?

• You enjoy helping people and take pride in delivering outstanding customer service.
• You communicate effectively with people from diverse backgrounds and ages.
• You're confident learning and using new technologies and helping others do the same.
• You work well as part of a team and contribute positively to a collaborative workplace culture.
• You're adaptable, reliable and comfortable working in a fast-paced public-facing environment.
• You take initiative, maintain high standards and are committed to continuous learning and improvement.

Because Libraries ACT is more than books -we'reabout community, connection, and creating spaces where everyone belongs.You'llbe part of a teamthat'spassionate, forward-thinking, and proud to serve Canberra.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/ Other Requirements:

• Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - Apply for or renew a WWVP registration - Access Canberra
• Experience in the Galleries, Libraries and Museum (GLAM) industry will be well regarded.

Note: There are several temporary positions available with the possibility of extension and/or permanency. Full‑timepositions work a rotating roster which includesat least two Saturdays per month.Part‑time positions work a roster that includes a combination of weekday shifts and most Saturdays, supporting operational requirements. Salary for part‑time positions will be paid on a pro‑ basis. A Merit Pool will beestablishedfrom this selection process and will be used to fill vacancies over the next 12 months. This position is mobile, and position holders will routinely move between branches across the library network asrequired.Libraries ACToperatessix days a week across multiple locations. This position requires weekday and weekend shifts. varietyof full‑time and part‑time positions are available.

Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed‑term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .

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Note

There are several temporary positions available with the possibility of extension and/or permanency. Full‑time positions work a rotating roster which includes at least two Saturdays per month. Part‑time positions work a roster that includes a combination of weekday shifts and most Saturdays, supporting operational requirements. Salary for part‑time positions will be paid on a pro‑ basis.