Library Services Team Leader: Lead, Develop & Deliver

Council Jobs; Ipswich City; On-site; AUD 88,000 - 107,000; Full time

Benefits offered by this job

Positive workplace culture

Diversity and inclusion

Learning and development

Health and well-being

Leave options

Salary packaging

Job summary

Ipswich City Council is seeking a Library Services Team Leader to oversee the Ipswich Libraries operations. You will supervise a busy team, deliver customer-focused services, and promote library programs with strong emphasis on service quality and community impact.

Successful candidates will hold relevant library/customer services qualifications or equivalent experience, hold a C class licence, and demonstrate adaptability, leadership and collaboration within a dynamic public sector environment.

Qualifications

• Relevant tertiary qualifications and/or substantial proven experience in delivery of library/customer services.
• Current Queensland ‘C’ Class driver’s licence.
• The ability to lead and develop a team in the delivery of library and customer services in a busy environment and undertake operational and supervisory responsibilities.
• The ability to support others and be a resilient, agile team member.
• Demonstrated understanding of the principles of information management, adaptability to a range of existing and emerging technologies, and collaboration.
• Belief in our values of communication, collaboration, integrity, efficiency, and leadership.

Responsibilities

• Providing effective point of need customer services to both internal and external customers, using both existing and emerging technologies, and ensuring exemplary customer experience
• Delivering day to day operational and administrative support and assisting with maintenance of relevant facilities, plant, sites or service points
• Leading, supervising and developing the team to deliver efficient and effective customer focussed services
• Actively promoting a range of Library programs and services
• Providing operational support to the Library Branch Services Coordinator

Skills

Library customer services

Team leadership

Operational supervision

Information management

Adaptability

Collaboration

Communication

Integrity

Efficiency

Leadership

Education

Tertiary qualifications

Library/customer services experience

Job description

Ipswich City Council is seeking a Library Services Team Leader to oversee the Ipswich Libraries operations. You will supervise a busy team, deliver customer-focused services, and promote library programs with strong emphasis on service quality and community impact.

Successful candidates will hold relevant library/customer services qualifications or equivalent experience, hold a C class licence, and demonstrate adaptability, leadership and collaboration within a dynamic public sector environment.