Library Services Lead: Elevate Customer Experience & Team

Ipswich City Council; Ipswich City; On-site; AUD 88,000 - 107,000; Full time

Benefits offered by this job

Positive workplace culture

Diversity and inclusion

Learning and development

Health and well-being

Leave options

Salary packaging

Job summary

Ipswich Libraries seeks a Library Services Team Leader to support and supervise operations across Ipswich Libraries, aligning with best practice and council objectives. You will lead a team, promote library programs, and ensure exemplary customer experience using current technologies.

Two permanent full-time positions are available with a starting salary of $97,386 plus 12.5% superannuation. Close to 16 November 2026. Ipswich City Council values safety, wellbeing, and a diverse workplace.

Qualifications

• Relevant tertiary qualifications and/or substantial proven experience in delivery of library/customer services
• Current Queensland 'C' Class driver’s licence
• Ability to lead and develop a team in library and customer services in a busy environment
• Supportive, resilient and collaborative team member

Responsibilities

• Provide effective point of need customer services using existing and emerging technologies
• Deliver day-to-day operational and administrative support and oversee facilities, plant, sites or service points
• Lead, supervise and develop the team to deliver customer focused services
• Actively promote a range of Library programs and services
• Provide operational support to the Library Branch Services Coordinator

Skills

Library/customer services

Team leadership

Information management

Technology adaptability

Collaboration

Communication

Education

Tertiary qualifications or substantial proven library/customer services experience

Current Queensland 'C' Class driver’s licence

Job description

Ipswich Libraries seeks a Library Services Team Leader to support and supervise operations across Ipswich Libraries, aligning with best practice and council objectives. You will lead a team, promote library programs, and ensure exemplary customer experience using current technologies.

Two permanent full-time positions are available with a starting salary of $97,386 plus 12.5% superannuation. Close to 16 November 2026. Ipswich City Council values safety, wellbeing, and a diverse workplace.