Library Services Team Leader

Ipswich City Council; Ipswich City; On-site; AUD 88,000 - 107,000; Full time

Benefits offered by this job

Positive workplace culture

Diversity and inclusion

Learning and development

Health and well-being

Leave options

Salary packaging

Job summary

Ipswich Libraries seeks a Library Services Team Leader to support and supervise operations across Ipswich Libraries, aligning with best practice and council objectives. You will lead a team, promote library programs, and ensure exemplary customer experience using current technologies.

Two permanent full-time positions are available with a starting salary of $97,386 plus 12.5% superannuation. Close to 16 November 2026. Ipswich City Council values safety, wellbeing, and a diverse workplace.

Qualifications

• Relevant tertiary qualifications and/or substantial proven experience in delivery of library/customer services
• Current Queensland 'C' Class driver’s licence
• Ability to lead and develop a team in library and customer services in a busy environment
• Supportive, resilient and collaborative team member

Responsibilities

• Provide effective point of need customer services using existing and emerging technologies
• Deliver day-to-day operational and administrative support and oversee facilities, plant, sites or service points
• Lead, supervise and develop the team to deliver customer focused services
• Actively promote a range of Library programs and services
• Provide operational support to the Library Branch Services Coordinator

Skills

Library/customer services

Team leadership

Information management

Technology adaptability

Collaboration

Communication

Education

Tertiary qualifications or substantial proven library/customer services experience

Current Queensland 'C' Class driver’s licence

Job description

About the role

As Library Services Team Leader at Ipswich Libraries, you will be part of the Library Branch Services team. You will be responsible for providing support and supervision in the operations and functions of the Ipswich Libraries team in accordance with best practice and the Libraries and Customer Services objectives and vision:

Creating connections, improving lives, every moment matters.

Some of your key responsibilities will include:

• Providing effective point of need customer services to both internal and external customers, using both existing and emerging technologies, and ensuring exemplary customer experience
• Delivering day to day operational and administrative support and assisting with maintenance of relevant facilities, plant, sites or service points
• Leading, supervising and developing the team to deliver efficient and effective customer focussed services
• Actively promoting a range of Library programs and services
• Providing operational support to the Library Branch Services Coordinator

View the position description for more details about the role.

About you

To be successful in this role you will have:

• Relevant tertiary qualifications and/or substantial proven experience in delivery of library/customer services
• Current Queensland ‘C’ Class driver’s licence
• The ability to lead and develop a team in the delivery of library and customer services in a busy environment and undertake operational and supervisory responsibilities
• The ability to support others and be a resilient, agile team member
• Demonstrated understanding of the principles of information management, adaptability to a range of existing and emerging technologies, and collaboration
• Belief in our values of communication, collaboration, integrity, efficiency, and leadership

About the benefits

There are two permanent full-time position available with a salary commencing at $97,386 plus 12.5% superannuation.

• Positive workplace culture: Be part of a team that values positivity, inclusivity and a supportive environment where everyone can thrive
• Diversity and inclusion: Work with a diverse workforce where different ideas and perspectives lead to innovation and better decision making
• Learning and development: Experience ongoing learning, development and career opportunities to enhance your skills, expertise and knowledge of industry trends
• Health and well-being: Access to discounted gym memberships, employee assistance program and special events supporting your physical and mental health
• Leave options: Annual leave with 17.5% leave loading, cultural leave and other leave options
• Salary packaging: Tailor a variety of salary packaging options to your needs such as financial advice, income protection insurance, professional memberships, novated leases and more

About us

Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is the state’s fastest growing city and one of the oldest provincial cities.

Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision:

‘Ipswich, a city of opportunity for all. Join us.’

We have a workplace culture built on our values of safety and wellbeing, communication, collaboration, integrity, efficiency, and leadership. Come and join us in shaping the future of the city and its people.

Join us

If you share our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.

Closing date: 16 November 2026

Please direct any related questions to [e-mail].

Pre Employment Screening:

Successful applicants must agree to provide information for pre-employment screening including referee checks, validation of eligibility to work in Australia, criminal history check and may include health assessments, validation of qualifications and licences and other screening checks.

Ipswich City Council is an Equal Employment Opportunity employer:

We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.