Library Services Team Leader (3792)

Council Jobs; Ipswich City; On-site; AUD 88,000 - 107,000; Full time

Benefits offered by this job

Positive workplace culture

Diversity and inclusion

Learning and development

Health and well-being

Leave options

Salary packaging

Job summary

Ipswich City Council is seeking a Library Services Team Leader to oversee the Ipswich Libraries operations. You will supervise a busy team, deliver customer-focused services, and promote library programs with strong emphasis on service quality and community impact.

Successful candidates will hold relevant library/customer services qualifications or equivalent experience, hold a C class licence, and demonstrate adaptability, leadership and collaboration within a dynamic public sector environment.

Qualifications

• Relevant tertiary qualifications and/or substantial proven experience in delivery of library/customer services.
• Current Queensland ‘C’ Class driver’s licence.
• The ability to lead and develop a team in the delivery of library and customer services in a busy environment and undertake operational and supervisory responsibilities.
• The ability to support others and be a resilient, agile team member.
• Demonstrated understanding of the principles of information management, adaptability to a range of existing and emerging technologies, and collaboration.
• Belief in our values of communication, collaboration, integrity, efficiency, and leadership.

Responsibilities

• Providing effective point of need customer services to both internal and external customers, using both existing and emerging technologies, and ensuring exemplary customer experience
• Delivering day to day operational and administrative support and assisting with maintenance of relevant facilities, plant, sites or service points
• Leading, supervising and developing the team to deliver efficient and effective customer focussed services
• Actively promoting a range of Library programs and services
• Providing operational support to the Library Branch Services Coordinator

Skills

Library customer services

Team leadership

Operational supervision

Information management

Adaptability

Collaboration

Communication

Integrity

Efficiency

Leadership

Education

Tertiary qualifications

Library/customer services experience

Job description

As Library Services Team Leader at Ipswich Libraries, you will be part of the Library Branch Services team. You will beresponsible for providing support and supervision in the operations and functions of the Ipswich Libraries team in accordance with best practice and the Libraries and Customer Services objectives and vision:

Creating connections, improving lives, every moment matters.

Some of your key responsibilities will include:

• Providing effective point of need customer services to both internal and external customers, using both existing and emerging technologies, and ensuring exemplary customer experience
• Delivering day to day operational and administrative support and assisting with maintenance of relevant facilities, plant, sites or service points
• Leading, supervising and developing the team to deliver efficient and effective customer focussed services
• Actively promoting a range of Library programs and services
• Providing operational support to the Library Branch Services Coordinator

View the position description for more details about the role.

About you

To be successful in this role you will have:

• Relevant tertiary qualifications and/or substantial proven experience in delivery of library/customer services
• Current Queensland ‘C’ Class driver’s licence
• The ability to lead and develop a team in the delivery of library and customer services in a busy environment and undertake operational and supervisory responsibilities
• The ability to support others and be a resilient, agile team member
• Demonstrated understanding of the principles of information management, adaptability to a range of existing and emerging technologies, and collaboration
• Belief in our values of communication, collaboration, integrity, efficiency, and leadership

About the benefits

There are two permanent full-time position available with a salary commencing at $97,386 plus 12.5% superannuation.

• Positive workplace culture:Be part of a team that values positivity, inclusivity and a supportive environment where everyone can thrive
• Diversity and inclusion:Work with adiverse workforce where different ideas and perspectives lead to innovation and better decision making
• Learningand development:Experience ongoing learning, development and career opportunities to enhance your skills, expertise and knowledge of industry trends
• Health and well-being:Access to discounted gym memberships, employee assistance program and special events supporting your physical and mental health
• Leave options:Annual leave with 17.5% leave loading, cultural leave and other leave options
• Salary packaging:Tailor a variety of salary packaging options to your needs such as financial advice, income protection insurance, professional memberships, novated leases and more

About us

Ipswich is a dynamic blend of rich heritage, proud communities, diverse landscapes, and a lively energy all contributing to a region full of liveability and opportunity. It is the state’s fastest growing city and one of the oldest provincial cities.

Ipswich City Council contributes to our vibrant and growing region with teams operating across various industries delivering services to the community and creating our vision:

‘Ipswich, a city of opportunity for all. Join us.'

We have a workplace culture built on our values of safety and wellbeing, communication, collaboration, integrity, efficiency, and leadership. Come and join us in shaping the future of the city and its people.

If you share our values and are passionate about enhancing the quality of life for the Ipswich community, then this could be the role for you.

Pre Employment Screening:

Successful applicants must agree to provide information for pre-employment screening including referee checks, validation of eligibility to work in Australia, criminal history check and may include health assessments, validation of qualifications and licences and other screening checks.

Ipswich City Council is an Equal Employment Opportunity employer:

We are committed to building a diverse and inclusive workplace by supporting equal opportunities regardless of gender, culture, generation, sexual orientation, or disability. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination, and violence.