Library Customer Support Officer - Part-Time

Council Jobs; Melbourne; On-site; AUD 79,000 - 85,000; Part time

Job summary

City of Boroondara is seeking a Library Officer (Customer Support) to deliver outstanding customer experiences across our library service. You will assist customers with enquiries, process circulation and membership transactions, and promote collections, programs and events in a busy public library environment.

This part-time role (14 hours per week) is based mainly at Greythorn Library Lounge and requires regular evening and weekend work, with the ability to support across other library

Qualifications

• Experience in a frontline customer service role; public library experience preferred.
• Requires a relevant post-secondary qualification.
• Strong communication and interpersonal skills.
• Ability to work across multiple library locations.
• Ability to lift, push or carry library resources around library facilities.

Responsibilities

• Assist customers with enquiries and transactions.
• Manage circulation and membership transactions.
• Promote library collections, programs and events.
• Provide friendly, responsive service to library users.
• Collaborate with Customer Support and broader library staff to deliver services across locations.

Skills

Customer service

Interpersonal skills

Frontline service

Problem solving

Time management

Education

Relevant post-secondary qualification

Tools

Microsoft Office

Library online systems

Job description

City of Boroondara is seeking a Library Officer (Customer Support) to deliver outstanding customer experiences across our library service. You will assist customers with enquiries, process circulation and membership transactions, and promote collections, programs and events in a busy public library environment.

This part-time role (14 hours per week) is based mainly at Greythorn Library Lounge and requires regular evening and weekend work, with the ability to support across other library