Branch Lead

City of Boroondara; City of Boroondara; On-site; AUD 105,000 - 114,000; Full time

Benefits offered by this job

Superannuation

Job summary

City of Boroondara is seeking a Branch Lead for Kew Library to guide a refreshed space ahead of reopening in early 2027. You will lead a dedicated team and deliver contemporary library experiences that connect, inspire, and support our community every day.

This is a dynamic, customer-focused leadership role requiring strong people management, partnership building, and a commitment to lifelong learning and digital service improvements.

Qualifications

• National Police Check and Working with Children Clearance required.
• Right to work in Australia.

Responsibilities

• Oversee branch daily operations and lead a committed team.
• Deliver contemporary library services that support recreation, culture, education, and access to information.
• Build internal and external partnerships and community networks.
• Contribute to continuous service improvements and innovations in digital and customer service experiences.
• Champion community engagement and lifelong learning initiatives.

Skills

Leadership

Staff development

Customer service

Community engagement

Library experience

Education

Tertiary qualification in library and information science or equivalent

Job description

• Fantastic opportunity to take on a leadership role
• Permanent, Full-time position (35 hours per week)
• Kew Library
• $104,790 - $114,015 per annum (Band 6), plus Superannuation

Are you an enthusiastic, customer-focused leader ready to make a real impact in a vibrant community setting?

We’re looking for a passionate and dynamic Branch Lead to help shape the future of library services in a refreshed Kew Library due to reopen in early 2027. This is an exciting opportunity to lead a dedicated team, deliver contemporary library experiences, and contribute to a service that connects, inspires, and supports our community every day.

A little bit about the role

Our six libraries are thriving community spaces and in 2025/26 there were more than:

• 2 million loans
• 1 million visits
• 91,000 enquiries

As the Branch Lead at Kew Library, you will be part of an exciting period of renewal, helping bring refreshed library spaces to life ahead of the library's reopening. You will oversee the branch's daily operations, developing and leading a committed team and ensuring services continue to meet the changing needs and aspirations of the Boroondara community.

This is a fast-paced and rewarding leadership role where you will:

• Deliver contemporary library services that support recreation, culture, education, and access to information
• Lead, support, and develop staff to foster a collaborative and h igh-performing team culture
• Build strong internal and external partnerships and community networks
• Contribute to strategic projects and continuous service improvements
• Champion community engagement and lifelong learning initiatives
• Support innovative digital and customer service experiences

A little bit about you

You’re an experienced people leader who is passionate about libraries, community-focused services and creating positive customer experiences. You will bring:

• Strong leadership and team management skills
• A collaborative and positive approach to staff development
• A commitment to innovation and continuous improvement
• Excellent relationship-building and community engagement skills
• Experience delivering high-quality customer services
• Library experience is highly desirable, but not essential

At Boroondara Library Service, you’ll be part of a service that makes a genuine difference in the community every day. You’ll work alongside passionate colleagues, contribute to meaningful programs and initiatives, and help create welcoming spaces where people can connect, learn, and grow.

Employment Requirements

• Tertiary qualification in library and information science or relevant experience, is advantageous.
• National Police Record Check and valid Working with Children Clearance required.

Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.Applicants must have the right to work in Australia. Council is a child safe organisation and as such, some applicants may be required to hold a Working with Children

We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) 9278 4*** or ***@boroondara.vic.gov.au to allow us to help in any way we can.

Who are we?

The City of Boroondara is a metropolitan council, representing more than 170,000 people in the inner-eastern suburbs of Melbourne. A leader in the local government sector, with a reputation for innovation and excellence, we believe in providing an environment where our staff thrive, both in the work they do and in how they learn and develop as people and professionals.

We like to challenge the norm and we are investing significantly in innovation and technology improvements in order to provide our customers with an even greater experience and engagement. We are putting our customers at the forefront of what we do with our organisation wide initiative, Transforming Boroondara Program.

You will be instrumental in driving this change across the organisation using best practice approaches to successfully support us from the now to our desired future state.

With so much going on it’s a great time to join Boroondara!

If you want to know more about the benefits of working for the City of Boroondara, please visit ourCareers Website.