Manager, Resource Delivery and Physical Collections

University of Queensland; Brisbane; Presencial; AUD 120.000 - 135.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible and hybrid working options

17% super

Study for Staff program

On-campus childcare

Affordable parking

Health and wellbeing programs

Salary packaging

Descripción de la vacante

University of Queensland invites applications for a pivotal leadership role as Manager, Resource Delivery and Physical Collections. You will lead four specialist teams (16 staff), shaping delivery of circulation, membership, document supply and physical collections across the Library.

You will oversee critical library systems, drive service improvements, and build partnerships within the Library and University to influence strategic service delivery for students, researchers and the wider

Formación

• Postgraduate and/or professional library qualifications or equivalent experience.
• Proven ability to lead, motivate and develop high-performing teams.
• Significant experience leading library services including circulation, membership and document delivery.
• Strong expertise in library systems, configuration and development for fulfilment and patron management.
• Understanding of physical collections management and information delivery workflows.
• Excellent communication and stakeholder engagement across diverse groups.
• Strong analytical and problem-solving skills with evidence-based improvements.
• Excellent organisational skills for multiple priorities and projects.
• Proactive, collaborative approach to a high-performing team culture.

Responsabilidades

• Provide effective leadership and management of the Resource Delivery and Physical Collection Team ensuring operational efficiency and coaching to enhance capability.
• Manage development, implementation, monitoring and reporting on the library’s global circulation, membership and document supply policies.
• Oversee the Library’s physical collections (including the Warehouse) and information delivery services.
• Manage the document delivery and library services platform configuration and development for fulfilment and patron management.
• Resolve complex configuration and integration problems; liaise with vendors and service providers.
• Participate in the University’s strategic planning and policy development.
• Manage relationships with library clients, vendors, publishers, data owners and external institutions.

Conocimientos

Strategic leadership

People management

Library systems

Stakeholder engagement

Analytical skills

Project management

Communication

Educación

Postgraduate library qualification

Herramientas

Library management systems

Descripción del empleo

• Library Information Resources team (UQ Library)

• Shape the future of library service delivery at UQ, combining strategic leadership, people management and library systems expertise in a role with university-wide impact.

• Full-time, permanent with Base salary in the range $120,317.28 - $134,892.52 + Competitive 17% super (HEW Level 8)

• Based at our Vibrant St Lucia Campus

About This Opportunity

Join UQ Library in a pivotal leadership role as Manager, Resource Delivery and Physical Collections, where you’ll lead four specialist teams comprising 16 staff and shape the delivery of contemporary library services across circulation, membership, document delivery and physical collections. You’ll oversee critical library systems, drive service improvements, resolve complex operational and technical challenges, and build strong partnerships across the Library and University. This is an exciting opportunity to influence strategic service delivery and make a lasting impact on the services that support our students, researchers and wider community.

Key responsibilities will include:

• Provide effective leadership and management of the Resource Delivery and Physical Collection Team ensuring operational efficiency within a collaborative culture that supports the vision of the Library and the University and providing guidance, feedback, and coaching to help improve the capability and performance of the team.

• Manage the development, implementation, monitoring and reporting on the library’s global circulation, membership and document supply policies and procedures.

• Manage the Library’s physical collections (including the Warehouse) and information delivery services and associated policies.

• Manage the document delivery and library services platform configuration and development in relation to fulfillment, patron management and document delivery.

• Resolve complex problems includingsystem configuration and integration, liaise with the system vendors and service providersand managesupport and enhancement requests.

• Participate in the University of Queensland’s overall strategic planning and policy development.

• Manage relationships with library clients, library vendors, publishers, data owners and library staff from other institutions.

About You

You bring a combination of strategic thinking, technical capability and people leadership, enabling you to deliver high-quality services in a dynamic environment.

To be successful in this role, you will also demonstrate:

• Relevant postgraduate and/or professional library qualifications, or an equivalent combination of experience and education.
• Proven ability to lead, motivate and develop high-performing teams while fostering a culture of collaboration, inclusion and continuous improvement.
• Significant experience leading library services, including circulation, membership and document delivery operations.
• Strong expertise in document delivery and library management systems, configuration and development, particularly in fulfilment and patron management.
• A sound understanding of physical collections management and information delivery workflows.
• Exceptional communication and stakeholder engagement skills, with the ability to influence, build partnerships and work effectively across diverse groups.
• Strong analytical and problem-solving skills, with experience using evidence-based insights to drive operational and service improvements.
• Excellent organisational skills, with the ability to manage multiple priorities, projects and stakeholders in a dynamic environment.
• A proactive, collaborative approach, with the initiative, drive and enthusiasm to contribute to a positive and high-performing team culture.

About UQ

As part of the UQ community, you’ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, working together to create a better world. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available.

• up to 26 weeks paid parental and primary care leave
• 17% super
• 17.5% leave loading
• flexible and hybrid working options
• health and wellbeing programs
• a heavily discounted Study for Staff program
• on-campus childcare
• affordable parking
• salary packaging

Other Information

Pre-employment checks may include: verification of the right to work in Australia and criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

We’re dedicated to equity, diversity, and inclusion. We recognise that career pathways and opportunities differ and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity. We’re also happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help by emailing [e-mail] or calling [phone].

Applications close Wednesday 28 October 2026 at 11.00pm AEST (R-68987).