Library Concierge

Royal Melbourne Institute Of Technology; Melbourne; On-site; AUD 60,000 - 66,000; Full time

Job summary

Royal Melbourne Institute Of Technology is seeking a Library Concierge to deliver excellent customer service at library service points, manage space access, and assist with physical collection tasks. The role may involve working across campuses for projects and programs.

Ideal candidates will have strong communication skills, ability to work in a team, and familiarity with library handling procedures. Training will be provided for safety and cataloging tasks.

Qualifications

• Demonstrated ability to provide excellent customer service.
• Demonstrated ability to communicate effectively with a diverse audience.
• Ability to work effectively as part of a team.
• Experience or understanding of safe manual handling in libraries (training provided).
• Knowledge of the Dewey Decimal classification system is desirable (training provided).

Responsibilities

• Provide concierge services to Library users, including directional queries, orientation, and referrals to Library services.
• Provide ad hoc assistance or referral service within public collections spaces.
• Ensure timely access to well-maintained physical library collections.
• Contribute to shelving and retrieval of collection materials (returns and holds).
• Perform group or team collection maintenance projects as directed by Senior Officers.
• Collect and process items from pick lists and perform straightforward data entry.

Skills

Customer service

Verbal communication

Teamwork

Manual handling safety

Dewey Decimal system

Job description

Job Description

Overview:

Position Summary

The focus of the Library Concierge role is to deliver a high level of customer service while working on the service points of RMIT's library sites, and to undertake physical maintenance of the collections. Staff in this role may be asked to perform physical collections tasks, or a combination of these tasks in any rostered shift. The incumbent will be required to open and close Library spaces. The role may also be required to work across the Library on projects and programs of work.

Key Accountabilities

• Provide concierge services to Library users such as responding to directional queries, orientation and services, referrals to other Library Services
• Provide ad hoc assistance or referral service to Library users while within public collections spaces
• Customers have timely and efficient access to well-maintained physical collections of the Library
• Contribute to shelving and retrieval of collections materials including returns and holds
• Perform group or team Collection maintenance projects and tasks as directed by the Senior Officers
• Collect and process items from Pick lists as directed, straightforward data entry.

Key Selection Criteria

• Demonstrated ability to provide excellent customer service, including effective verbal communication and rapport building.
• Demonstrated ability to deliver excellent customer service to a diverse audience.
• Ability to work effectively as part of a team.
• Experience and understanding of safe manual handling processes as they relate to libraries is desirable, training will be provided.
• Knowledge and understanding of the Dewey Decimal classification system for sorting library materials is desirable, training will be provided.

Note: This role is open to RMIT students who will be enrolled to study until mid 2028. Students may be required to work at Library sites City, Bundoora, Brunswick, Carlton campus or at the CARM store at Bundoora for project work.

Mandatory training session for successful candidates:

Tuesday 19th January, Carlton Library, Library Training Room (B94-03-010), 11:00am to 3:00pm

Applications Close:18 Nov 2026 11.59 pm

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.