Library and Information Services Traineeship

My Gateway; Campbelltown; On-site; AUD 45,000 - 51,000; Full time

Benefits offered by this job

Paid employment

National qualification

Multi-library exposure

Job summary

Campbelltown City Council, in partnership with My Gateway, invites applicants to join a two-year Library and Information Services Traineeship while completing a Certificate IV. This entry-level role offers hands-on experience across Campbelltown library locations, exposing you to diverse services, teams and communities, with paid employment and a nationally recognised qualification.

You'll develop customer service, information resources handling, admin tasks and digital skills as part of a

Qualifications

• Genuine interest in libraries and community.
• Strong communication and customer service skills.
• Willingness to learn and be flexible.
• Current driver’s licence and reliable transport access.

Responsibilities

• Provide friendly customer service to library members and visitors.
• Assist customers with library enquiries and locating information.
• Assist with borrowing, returning and renewing materials.
• Shelve, organise and maintain books, magazines and other resources.
• Help customers with computers, printing, scanning and digital services.
• Support customers to access online library resources and information.

Skills

Customer service

Teamwork

Communication

Digital literacy

Education

Certificate IV in Library and Information Services

Job description

Library and Information Services Traineeship

Campbelltown City Council, in partnership with My Gateway, is offering an exciting opportunity for an enthusiastic and customer-focused person to commence a two-year traineeship while completing a Certificate IV in Library and Information Services.

This is an entry-level position designed for someone who is interested in building a career in libraries and the community sector. During your two-year traineeship, you will gain practical experience across multiple library locations within Campbelltown City Council, giving you the opportunity to experience different library environments, teams, services and communities.

Library and Information Services Traineeship - Certificate IV in Library and Information Services

Campbelltown City Council, in partnership with My Gateway, is offering an exciting opportunity for an enthusiastic and customer-focused person to commence a two-year traineeship while completing a Certificate IV in Library and Information Services.

This is an entry-level position designed for someone who is interested in building a career in libraries and the community sector. During your two-year traineeship, you will gain practical experience across multiple library locations within Campbelltown City Council, giving you the opportunity to experience different library environments, teams, services and communities.

Library Locations

You will be exposed to a range of library locations throughout the traineeship, including:

• HJ Daley Library – Campbelltown
• Glenquarie Library – Macquarie Fields
• Ingleburn Library – Ingleburn

You’ll work across different library locations on a rotating roster, giving you the opportunity to gain hands-on experience in a variety of library environments and develop a broad understanding of public library services and the communities they support.

What You’ll Get to Do

As a Library and Information Services Trainee, you will gain hands‑on experience across a variety of library services, including:

• Providing friendly and helpful customer service to library members and visitors
• Assisting customers with library enquiries and locating information and resources
• Assisting with borrowing, returning and renewing library materials
• Shelving, organising and maintaining books, magazines and other library resources
• Assisting customers with computers, printing, scanning and other digital services
• Supporting customers to access online library resources and information
• Assisting with new member registrations and updating customer records
• Supporting library programs, activities, events and community initiatives
• Assisting with children's, youth and adult programs and activities
• Helping maintain welcoming and accessible library spaces
• Assisting with displays, promotional activities and library resources
• Learning about collection management, information services and library procedures
• Supporting day‑to‑day administrative tasks
• Working as part of a professional library team
• Following workplace health and safety, privacy and customer service requirements

What You’ll Learn

Throughout the traineeship, you will develop practical skills and knowledge in:

• Library and information services
• Customer service and community engagement
• Information and digital literacy
• Library collections and resources
• Information searching and retrieval
• Supporting library programs and activities
• Workplace administration
• Professional communication
• Working effectively within a public library environment

You will also complete a nationally recognised Certificate IV in Library and Information Services as part of the two‑year traineeship.

What We’re Looking For

We’re looking for someone who:

• Has a genuine interest in libraries, books, information services and supporting the community
• Enjoys helping and interacting with people from a diverse range of backgrounds
• Has good communication and customer service skills
• Is friendly, approachable and willing to learn
• Is organised and able to work as part of a team
• Has a willingness to work across different library locations
• Has a current driver’s licence and reliable access to transport
• Is committed to completing the full two‑year traineeship
• Is committed to completing the required online study and coursework throughout the traineeship
• Is reliable, punctual and takes pride in their work
• Is comfortable using computers and learning new digital systems

What You’ll Get

This is more than just a job, it’s an opportunity to start your career in the library and information services sector while gaining valuable experience within a local government environment.

You will receive:

• A nationally recognised Certificate IV in Library and Information Services
• Paid employment while completing your qualification
• Practical, hands‑on experience across multiple Campbelltown City Council library locations
• Exposure to a wide range of library services and community programs
• Support from experienced library professionals
• The opportunity to develop valuable customer service, administration and digital skills
• A strong foundation for a future career in libraries, information services or local government

The Commitment

This is a two‑year traineeship that combines paid employment with completion of a Certificate IV in Library and Information Services.

To be successful in the role, you will need to be committed to completing the full two‑year traineeship and qualification, including online study, assessments and coursework alongside your work commitments.

You’ll receive ongoing support throughout your traineeship from your My Gateway Field Rep and the experienced Library teams at Campbelltown City Council. They’ll be there to help you develop your skills, settle into the workplace and stay on track with your training and qualification.

Good organisation, reliability and a willingness to learn and stay on top of your studies will be important to your success throughout the traineeship.

Ready to Start Your Library Career?

If you have a genuine interest in libraries, enjoy helping people and are looking for an opportunity to start your career while gaining a nationally recognised qualification, we’d love to hear from you.

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