Liability Claims Specialist

QBE Insurance

Parramatta

Hybrid

AUD 100,000 - 130,000

Full time

34 hours ago

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Benefits offered by this job

Hybrid working

Wellbeing coaching

Gender-equal flexible leave

Job summary

QBE Insurance is seeking a Hybrid Claims role in Parramatta to manage end-to-end Public Liability and Personal Injury claims, balancing customer outcomes with technical and commercial judgement.

You’ll work in a team focused on empathy, professionalism, and continuous improvement of claims handling, with strong collaboration across internal and external partners.

Qualifications

Proven experience managing high‑volume Legal/Public Liability and/or Personal Injury claims in a fast‑paced environment, with the ability to prioritise workloads and meet competing deadlines.
Strong technical capability across bodily injury, property damage, and product liability claims, including policy interpretation, underwriting intent and liability decision‑making.
Demonstrated experience engaging with legal panels and external providers.
Sound understanding and practical application of the General Insurance Code of Practice.
Strong problem‑solving skills and the ability to build effective relationships with customers, brokers, and stakeholders.

Responsibilities

Interpret policy coverage and determine liability, escalating complex or sensitive matters where appropriate
Build and maintain strong working relationships with insureds, brokers, investigators, solicitors, and other external partners
Ensure all claims are managed in line with relevant legislation, statutory requirements, and internal governance frameworks
Identify, initiate, and complete recovery opportunities from third parties where applicable
Conduct regular self‑audits of claims files to support quality outcomes and positive internal audit results
Respond to enquiries in a timely, professional, and customer‑focused manner, in line with privacy requirements

Skills

Case Management

Claims Processing

Claims Settlement

Collaboration Tools

Communication

Critical Thinking

Customer Service

Data Privacy

Insurance Policies

Intentional collaboration

Managing performance

Prioritization

Problem Solving

Risk Assessments

Standards Compliance

Job description

Primary Details

Time Type: Full timeWorker Type: Employee

Location: Parramatta, NSW
Type: Permanent, full-time opportunity
Hybrid working

The opportunity

At QBE, every claim is a chance to make a genuine difference. In this role, you’ll manage end‑to‑end Public Liability and Personal Injury claims while balancing customer outcomes, technical decision‑making, and commercial judgement. You’ll join a team known for approaching claims with empathy, professionalism, and a problem‑solving mindset, and for continuously improving how we work to enhance the customer experience

You’ll be supported by a team that values collaboration, technical excellence and customer outcomes and you’ll have the space to help shape smarter, more efficient ways of working.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

This role is pivotal to the success of the Liability Claims team, offering the opportunity to manage a high‑volume, diverse portfolio of Public Liability and Personal Injury claims from lodgement through to resolution. You’ll play a key role in delivering fair, timely and commercially sound outcomes, while proactively supporting QBE’s claim’s philosophy and strategy and operating confidently within legislative and regulatory frameworks.

You’ll be trusted to balance competing priorities in a fast‑paced environment, exercise sound judgement, and work collaboratively with a broad range of stakeholders to achieve strong customer and business outcomes.

Key responsibilities will include

Interpret policy coverage and determine liability, escalating complex or sensitive matters where appropriate
Build and maintain strong working relationships with insureds, brokers, investigators, solicitors, and other external partners
Ensure all claims are managed in line with relevant legislation, statutory requirements, and internal governance frameworks
Identify, initiate, and complete recovery opportunities from third parties where applicable
Conduct regular self‑audits of claims files to support quality outcomes and positive internal audit results
Respond to enquiries in a timely, professional, and customer‑focused manner, in line with privacy requirements

About You

Proven experience managing high‑volume Legal/Public Liability and/or Personal Injury claims in a fast‑paced environment, with the ability to prioritise workloads and meet competing deadlines
Strong technical capability across bodily injury, property damage, and product liability claims, including policy interpretation, underwriting intent and liability decision‑making
Demonstrated experience engaging with legal panels and external providers
Sound understanding and practical application of the General Insurance Code of Practice
Strong problem‑solving skills and the ability to build effective relationships with customers, brokers, and stakeholders

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

Hybrid working – a mix of working from home and in the office to support work/life balance
Free holistic wellbeing coaching, nutritional support, confidential counselling, financial and legal advice
18 weeks' gender‑equal flexible leave for all new parents, including paid superannuation

Awards & Recognition

We value our employees' experience with us and are proud to have been recognised through a range of industry awards and achievements, reflecting our commitment to inclusion, development and creating a workplace where people can thrive.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.

If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks, please contact us at recruitment@qbe.com .

Skills