CTP Case Manager - Common Law

QBE Insurance; Newcastle; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching and counselling

Flexible parental leave

Job summary

QBE Insurance in Newcastle is seeking an experienced claims professional to join our Common Law team within CTP claims, focusing on complex personal injury matters. You will manage claims with input from customers, legal representatives and stakeholders to support fair, timely outcomes.

You’ll work in a supportive team, using your claims experience, judgement and relationship skills to navigate challenging scenarios while providing clear communication and end-to-end ownership of claims from

Qualifications

• Experience in CTP, Workers Compensation, or insurance claims.
• Ability to assess medical, factual and other documentation to support decisions.
• Strong communication with customers, legal representatives and stakeholders.

Responsibilities

• Manage a portfolio of Common Law CTP claims with end-to-end ownership.
• Review and assess claim information to support informed decisions.
• Collaborate with customers, legal representatives and medical providers to progress claims.
• Maintain accurate records and manage competing priorities and milestones.
• Communicate clearly on complex matters and adapt to stakeholder needs.

Skills

CTP claims experience

Complex claims management

Analytical decision-making

Stakeholder communication

Relationship management

Job description

Full-time hours, with your specific working hours set in consultation with your team leader. You’ll need to be available to support our customers between 8:30am and 5:00pm, Monday to Friday.

Hybrid working arrangements, with at least two days per week in the office, including a designated team anchor day to support connection and collaboration.

The opportunity

We’re looking for an experienced claims professional to join our Common Law team within CTP claims. This is an opportunity to manage more complex personal injury claims, working closely with customers, legal representatives and other key stakeholders to support fair and timely outcomes.

You’ll join a supportive and collaborative team where you’ll use your claims experience, judgement and relationship management skills to navigate complex matters while supporting customers through what can be a challenging time in their lives.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

Manage a portfolio of Common Law CTP claims, ensuring claims are progressed effectively and in line with relevant requirements and timeframes.

Review and assess claim information, including medical, factual and other relevant documentation, to support informed decision-making.

Work closely with customers, legal representatives, medical providers and other stakeholders to progress claims and support appropriate outcomes.

Manage competing priorities and key claim milestones while maintaining accurate and comprehensive records.

Communicate clearly and professionally on complex and sensitive matters, adapting your approach to the needs of different stakeholders.

Take ownership of claims from end to end, identifying issues early and working collaboratively to resolve matters efficiently.

About you

Ideally, you’ll have experience in CTP, Workers Compensation, insurance claims, legal or allied health, with exposure to complex claims or matters involving multiple stakeholders.

Strong analytical and decision-making skills, with the ability to review detailed information and make considered decisions.

Confident building relationships and communicating clearly with customers, legal representatives and other stakeholders, both verbally and in writing.

Strong organisation and case management skills, with the ability to effectively manage competing priorities and deadlines.

Resilient and solutions-focused, with the ability to remain composed and make sound decisions when managing complex or sensitive matters.

A strong customer focus, with the ability to listen, communicate complex information clearly and work towards fair and effective outcomes.

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ***********@qbe.com.