Liability Claims Specialist

QBE Insurance Group; Parramatta; Híbrido; AUD 100.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Holistic wellbeing coaching

Gender-equal flexible leave

Descripción de la vacante

QBE Insurance Group is seeking a claims professional in Parramatta to manage end-to-end Public Liability and Personal Injury claims. You will deliver fair, timely and commercially sound outcomes while supporting QBE’s claims philosophy and regulatory compliance.

The role requires balancing customer outcomes with technical decision-making in a fast-paced environment, collaborating with a broad range of stakeholders to achieve strong customer and business results.

Formación

• Experience managing high-volume Legal/Public Liability and/or Personal Injury claims in a fast-paced environment.
• Strong technical capability across bodily injury, property damage, and product liability claims, including policy interpretation and underwriting intent.
• Experience engaging with legal panels and external providers.
• Sound understanding and practical application of the General Insurance Code of Practice.

Responsabilidades

• Interpret policy coverage and determine liability, escalating complex or sensitive matters where appropriate
• Build and maintain strong working relationships with insureds, brokers, investigators, solicitors, and other external partners
• Ensure all claims are managed in line with relevant legislation, statutory requirements, and internal governance frameworks
• Identify, initiate, and complete recovery opportunities from third parties where applicable
• Conduct regular self-audits of claims files to support quality outcomes and positive internal audit results
• Respond to enquiries in a timely, professional, and customer-focused manner, in line with privacy requirements

Conocimientos

Claims management

Bodily injury

Property damage

Product liability

Policy interpretation

Stakeholder engagement

Regulatory compliance

Descripción del empleo

At QBE, every claim is a chance to make a genuine difference. In this role, you’ll manage end‑to‑end Public Liability and Personal Injury claims while balancing customer outcomes, technical decision‑making, and commercial judgement. You’ll join a team known for approaching claims with empathy, professionalism, and a problem‑solving mindset, and for continuously improving how we work to enhance the customer experience

You’ll be supported by a team that values collaboration, technical excellence and customer outcomes and you’ll have the space to help shape smarter, more efficient ways of working.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact.It’san exciting time.We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’llget to spend every day working with people who are passionate,talentedand kind.

Your new role:

This role is pivotal to the success of the Liability Claims team, offering the opportunity to manage a high‑volume, diverse portfolio of Public Liability and Personal Injury claims from lodgement through to resolution. You’ll play a key role in delivering fair, timely and commercially sound outcomes, while proactively supporting QBE’s claim’s philosophy and strategy and operating confidently within legislative and regulatory frameworks.

You’ll be trusted to balance competing priorities in a fast‑paced environment, exercise sound judgement, and work collaboratively with a broad range of stakeholders to achieve strong customer and business outcomes.

Key responsibilities will include:

• Interpret policy coverage and determine liability, escalating complex or sensitive matters where appropriate
• Build and maintain strong working relationships with insureds, brokers, investigators, solicitors, and other external partners
• Ensure all claims are managed in line with relevant legislation, statutory requirements, and internal governance frameworks
• Identify, initiate, and complete recovery opportunities from third parties where applicable
• Conduct regular self‑audits of claims files to support quality outcomes and positive internal audit results
• Respond to enquiries in a timely, professional, and customer‑focused manner, in line with privacy requirements

About You

Proven experience managing high‑volume Legal/Public Liability and/or Personal Injury claims in a fast‑paced environment, with the ability to prioritise workloads and meet competing deadlines

Strong technical capability across bodily injury, property damage, and product liability claims, including policy interpretation, underwriting intent and liability decision‑making

Demonstrated experience engaging with legal panels and external providers

Sound understanding and practical application of the General Insurance Code of Practice

Strong problem‑solving skills and the ability to build effective relationships with customers, brokers, and stakeholders

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• Hybrid working – a mix of working from home and in the office to support work/life balance
• Free holistic wellbeing coaching, nutritional support, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid superannuation

To learn more about the benefits of working with us, click here.

Awards & Recognition

We value our employees' experience with us and are proud to have been recognised through a range of industry awards and achievements, reflecting our commitment to inclusion, development and creating a workplace where people can thrive.

To learn more about our achievements, click here.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.

If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks, please contact us at ***********@qbe.com.