Level 3 Engineer – Enterprise Systems & Incident Mgmt

cubic; Canberra; On-site; AUD 120,000 - 170,000; Full time

Job summary

Cubic Defense in Canberra is seeking a Level 3 Engineer to provide advanced technical support, troubleshooting, and system maintenance across enterprise services.

You will act as the primary escalation point for complex incidents, oversee integration efforts, and contribute to change management and documentation. A Bachelor's degree with 5 years of related experience is typical, with ITSM and security considerations valued.

Qualifications

• Minimum 5 years of related experience with a Bachelor's in Engineering or equivalent.
• Proven ability to solve complex engineering problems with sound judgment.
• Experience supporting software deployments, system upgrades, and lifecycle sustainment.
• Experience in Defence or other highly regulated environments is desirable.

Responsibilities

• Oversee system integration initiatives, addressing compatibility between hardware, software, and network components.
• Diagnose intricate system failures and apply specialized knowledge for lasting resolutions.
• Provide advanced technical support, troubleshooting, and engineering services for an enterprise system.
• Serve as the primary escalation point for complex incidents and technical issues from Level 1.
• Perform maintenance, software updates, system upgrades, and configuration changes per change management.
• Monitor system performance, identify risks, and implement improvements for availability and resilience.
• Create, maintain and improve technical documentation and artefacts as required.
• Engage in on-call support and contribute to governance and continuous improvement.

Skills

Engineering principles

Interpersonal skills

Team collaboration

Problem solving

Technical leadership

Education

Bachelor's degree in Engineering or equivalent

Master's degree (preferred)

Tools

ITIL

Kubernetes

Configuration management

ITSM tools

Job description

Cubic Defense in Canberra is seeking a Level 3 Engineer to provide advanced technical support, troubleshooting, and system maintenance across enterprise services.

You will act as the primary escalation point for complex incidents, oversee integration efforts, and contribute to change management and documentation. A Bachelor's degree with 5 years of related experience is typical, with ITSM and security considerations valued.