Level 3 Engineer

cubic; Canberra; On-site; AUD 120,000 - 170,000; Full time

Job summary

Cubic Defense in Canberra is seeking a Level 3 Engineer to provide advanced technical support, troubleshooting, and system maintenance across enterprise services.

You will act as the primary escalation point for complex incidents, oversee integration efforts, and contribute to change management and documentation. A Bachelor's degree with 5 years of related experience is typical, with ITSM and security considerations valued.

Qualifications

• Minimum 5 years of related experience with a Bachelor's in Engineering or equivalent.
• Proven ability to solve complex engineering problems with sound judgment.
• Experience supporting software deployments, system upgrades, and lifecycle sustainment.
• Experience in Defence or other highly regulated environments is desirable.

Responsibilities

• Oversee system integration initiatives, addressing compatibility between hardware, software, and network components.
• Diagnose intricate system failures and apply specialized knowledge for lasting resolutions.
• Provide advanced technical support, troubleshooting, and engineering services for an enterprise system.
• Serve as the primary escalation point for complex incidents and technical issues from Level 1.
• Perform maintenance, software updates, system upgrades, and configuration changes per change management.
• Monitor system performance, identify risks, and implement improvements for availability and resilience.
• Create, maintain and improve technical documentation and artefacts as required.
• Engage in on-call support and contribute to governance and continuous improvement.

Skills

Engineering principles

Interpersonal skills

Team collaboration

Problem solving

Technical leadership

Education

Bachelor's degree in Engineering or equivalent

Master's degree (preferred)

Tools

ITIL

Kubernetes

Configuration management

ITSM tools

Job description

Business Unit:

Cubic Defense

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Job Summary:

The Level 3 Engineer provides advanced technical support, troubleshooting, maintenance, and engineering services for an enterprise capability. Reporting directly to the Senior Manager - Engineer, who serves as the program's Technical Authority, the role supports system availability, incident resolution, software maintenance, configuration management, and engineering change activities across the enterprise environment. The Level 3 Engineer serves as the primary escalation point for complex technical issues that cannot be resolved by the Level 1 Service Desk and applies a comprehensive understanding of engineering principles, practices, and technologies to diagnose and resolve a diverse range of technical challenges. Operating with a high degree of autonomy, the role adapts established methods to address unique circumstances, develops practical and innovative solutions, and contributes to continuous service improvement. The position also builds effective working relationships across the program team, provides technical guidance to others as required, and collaborates with internal and external stakeholders to support successful delivery of enterprise services.

Essential Duties and Responsibilities:

• Oversee system integration initiatives, addressing compatibility factors between hardware, software, and network components.


• Diagnose intricate system failures, applying specialized knowledge to recommend lasting resolutions.


• Provide advanced technical support, troubleshooting, and engineering services for an enterprise system.


• Serve as the primary escalation point for complex incidents and technical issues that cannot be resolved by the Level 1 Service Desk.


• Perform maintenance, software updates, system upgrades, and configuration changes in accordance with approved engineering and change management processes.


• Monitor system performance and reliability, proactively identifying risks, trends, and degradation, and implementing improvements to enhance availability and resilience Create , maintain and improve technical documentation, maintenance records, and engineering artefacts in accordance with contractual and program requirements.


• Engage in on-call support arrangements and contribute to continuous improvement initiatives, engineering governance activities, and operational support objectives.

Background and Experience:

• Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.


• Comprehensive understanding of engineering principles and the ability to adapt to new challenges.


• Strong interpersonal and persuasion skills for collaborating with varied audiences.


• Demonstrated competence in leading or influencing key tasks within a project.


• Proven track record of solving complex engineering problems with creativity and sound judgment.


• Experience supporting software deployments, system upgrades, configuration changes, and lifecycle sustainment activities.


• Working knowledge of configuration management, change management, and IT Service Management (ITSM) processes and tools.


• Experience working within Defence , Government, or other highly regulated environments is highly desirable.


• Demonstrated ability to communicate effectively with technical and non-technical stakeholders and work collaboratively within a multidisciplinary team.


• Relevant industry certifications (ITIL, Microsoft, Cisco, VMware, Security+, Kubernetes, etc.) desirable.


• Australian Government NV2 clearance (or ability to obtain and maintain).

Worker Type:

Employee

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.