Senior Level 3 Engineer – Enterprise Systems & Escalations

Cubic Corporation

Canberra

On-site

AUD 110,000 - 160,000

Full time

14 days+

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Job summary

The Level 3 Engineer provides advanced technical support, troubleshooting, maintenance, and engineering services for an enterprise capability.

Reporting directly to the Senior Manager - Engineer, who serves as the program's Technical Authority, the role supports system availability, incident resolution, software maintenance, configuration management, and engineering change activities across the enterprise environment.

Qualifications

Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
Solid understanding of engineering principles and ability to adapt to new challenges.
Strong interpersonal and persuasion skills for collaborating with varied audiences.
Demonstrated ability to lead or influence key tasks within a project.
Proven track record of solving complex engineering problems with creativity and sound judgment.
Experience supporting software deployments, system upgrades, configuration changes, and lifecycle sustainment activities.
Working knowledge of configuration management, change management, and ITSM processes and tools.
Experience working within Defence, Government, or other highly regulated environments is desirable.
Demonstrated ability to communicate effectively with technical and non-technical stakeholders and work collaboratively within a multidisciplinary team.
Relevant industry certifications (ITIL, Microsoft, Cisco, VMware, Security+, Kubernetes, etc.) desirable.
Australian Government NV2 clearance (or ability to obtain and maintain).

Responsibilities

Oversee system integration initiatives, addressing compatibility factors between hardware, software, and network components.
Diagnose intricate system failures, applying specialized knowledge to recommend lasting resolutions.
Provide advanced technical support, troubleshooting, and engineering services for an enterprise system.
Serve as the primary escalation point for complex incidents and technical issues that cannot be resolved by the Level 1 Service Desk.
Perform maintenance, software updates, system upgrades, and configuration changes in accordance with approved engineering and change management processes.
Monitor system performance and reliability, proactively identifying risks, trends, and degradation, and implementing improvements to enhance availability and resilience.
Create, maintain and improve technical documentation, maintenance records, and engineering artefacts in accordance with contractual and program requirements.
Engage in on-call support arrangements and contribute to continuous improvement initiatives, engineering governance activities, and operational support objectives.