Level 3 Engineer

Cubic Corporation; Canberra; On-site; AUD 110,000 - 160,000; Full time

Job summary

The Level 3 Engineer provides advanced technical support, troubleshooting, maintenance, and engineering services for an enterprise capability.

Reporting directly to the Senior Manager - Engineer, who serves as the program's Technical Authority, the role supports system availability, incident resolution, software maintenance, configuration management, and engineering change activities across the enterprise environment.

Qualifications

• Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
• Solid understanding of engineering principles and ability to adapt to new challenges.
• Strong interpersonal and persuasion skills for collaborating with varied audiences.
• Demonstrated ability to lead or influence key tasks within a project.
• Proven track record of solving complex engineering problems with creativity and sound judgment.
• Experience supporting software deployments, system upgrades, configuration changes, and lifecycle sustainment activities.
• Working knowledge of configuration management, change management, and ITSM processes and tools.
• Experience working within Defence, Government, or other highly regulated environments is desirable.
• Demonstrated ability to communicate effectively with technical and non-technical stakeholders and work collaboratively within a multidisciplinary team.
• Relevant industry certifications (ITIL, Microsoft, Cisco, VMware, Security+, Kubernetes, etc.) desirable.
• Australian Government NV2 clearance (or ability to obtain and maintain).

Responsibilities

• Oversee system integration initiatives, addressing compatibility factors between hardware, software, and network components.
• Diagnose intricate system failures, applying specialized knowledge to recommend lasting resolutions.
• Provide advanced technical support, troubleshooting, and engineering services for an enterprise system.
• Serve as the primary escalation point for complex incidents and technical issues that cannot be resolved by the Level 1 Service Desk.
• Perform maintenance, software updates, system upgrades, and configuration changes in accordance with approved engineering and change management processes.
• Monitor system performance and reliability, proactively identifying risks, trends, and degradation, and implementing improvements to enhance availability and resilience.
• Create, maintain and improve technical documentation, maintenance records, and engineering artefacts in accordance with contractual and program requirements.
• Engage in on-call support arrangements and contribute to continuous improvement initiatives, engineering governance activities, and operational support objectives.

Skills

System troubleshooting

Technical leadership

Stakeholder communication

Incident escalation

On-call support

Education

Bachelor’s degree

Master’s degree

PhD

Tools

ITIL

Microsoft

Cisco

VMware

Security+

Kubernetes

Job description

Job Summary

The Level 3 Engineer provides advanced technical support, troubleshooting, maintenance, and engineering services for an enterprise capability. Reporting directly to the Senior Manager - Engineer, who serves as the program's Technical Authority, the role supports system availability, incident resolution, software maintenance, configuration management, and engineering change activities across the enterprise environment. The Level 3 Engineer serves as the primary escalation point for complex technical issues that cannot be resolved by the Level 1 Service Desk and applies a comprehensive understanding of engineering principles, practices, and technologies to diagnose and resolve a diverse range of technical challenges. Operating with a high degree of autonomy, the role adapts established methods to address unique circumstances, develops practical and innovative solutions, and contributes to continuous service improvement. The position also builds effective working relationships across the program team, provides technical guidance to others as required, and collaborates with internal and external stakeholders to support successful delivery of enterprise services.

Essential Duties and Responsibilities

• Oversee system integration initiatives, addressing compatibility factors between hardware, software, and network components.
• Diagnose intricate system failures, applying specialized knowledge to recommend lasting resolutions.
• Provide advanced technical support, troubleshooting, and engineering services for an enterprise system.
• Serve as the primary escalation point for complex incidents and technical issues that cannot be resolved by the Level 1 Service Desk.
• Perform maintenance, software updates, system upgrades, and configuration changes in accordance with approved engineering and change management processes.
• Monitor system performance and reliability, proactively identifying risks, trends, and degradation, and implementing improvements to enhance availability and resilience.
• Create, maintain and improve technical documentation, maintenance records, and engineering artefacts in accordance with contractual and program requirements.
• Engage in on-call support arrangements and contribute to continuous improvement initiatives, engineering governance activities, and operational support objectives.

Background and Experience

Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.

Comprehensive understanding of engineering principles and the ability to adapt to new challenges.

Strong interpersonal and persuasion skills for collaborating with varied audiences.

Demonstrated competence in leading or influencing key tasks within a project.

Proven track record of solving complex engineering problems with creativity and sound judgment.

Experience supporting software deployments, system upgrades, configuration changes, and lifecycle sustainment activities.

Working knowledge of configuration management, change management, and IT Service Management (ITSM) processes and tools.

Experience working within Defence, Government, or other highly regulated environments is highly desirable.

Demonstrated ability to communicate effectively with technical and non-technical stakeholders and work collaboratively within a multidisciplinary team.

Relevant industry certifications (ITIL, Microsoft, Cisco, VMware, Security+, Kubernetes, etc.) desirable.

Australian Government NV2 clearance (or ability to obtain and maintain).

Worker Type

Employee

Inclusion and Equality

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, or national origin, military or veteran status, and any other basis protected by applicable law.

Company Overview

Cubic creates and delivers technology solutions in transportation that make people’s lives easier by simplifying their daily journeys, and defense capabilities that help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global challenges through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD).

CTS is an industry-leading integrator of payment and information solutions and related services for intelligent travel applications. CTS delivers integrated systems for transportation and traffic management, delivering tools for travelers to choose the smartest and easiest way to travel and pay for their journeys, and enabling transportation authorities and agencies to manage demand across the entire transportation network.

Cubic Defense provides networked Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR) solutions, and live, virtual, constructive and game-based training solutions for both U.S. and Allied Forces. These mission-inspired capabilities enable assured multi-domain access; converged digital intelligence; and superior readiness for defense, intelligence, security and commercial missions.

Cubic is proud to have a presence in over 60 countries and employ over 5,000 people worldwide. We are committed to hiring and retaining a diverse workforce and are proud to be an Equal Opportunity/Affirmative Action-Employer.

For more information on Equal Employment please visit: http://www.cubic.com/Careers/Applicant-Help To learn more, visit Cubic.com. Follow us on LinkedIn!