Level 2 Support Engineer — Path to L3/Field Eng (Healthcare IT)

Acworth Recruitment; Gold Coast City; Hybrid; AUD 75,000 - 85,000; Full time

Benefits offered by this job

Salary $75,000–$85,000 + superannution

Flexible work options

Burleigh Heads location

Pathways to L3 / Field Engineering

After-hours remuneration

Employee referral program

Peer bonus program

Birthday gift voucher and day off

Job summary

Ozdoc Solutions Partnership is seeking an experienced Level 2 Support Engineer to work with healthcare clients, handling escalations across servers, desktops, networks, Microsoft environments and cloud systems.

Based near Burleigh Heads on the Gold Coast with flexible work options, you will develop your technical depth, progress toward L3 or Field Engineering, and contribute to client success while expanding your own skills.

Qualifications

• Previous experience in a Level 2 IT Support role or at least 18 months in Level 1 IT Support.
• Exposure to Microsoft 365 and cloud technologies.
• Understanding of networking fundamentals.
• Experience working with servers and/or infrastructure.
• Excellent communication and customer service skills.
• Strong documentation skills.
• Relevant IT qualifications and certifications welcomed.

Responsibilities

• Provide Level 2 technical support to clients across IT environments
• Investigate and resolve escalated technical issues
• Troubleshoot hardware, software, network and connectivity issues
• Support Microsoft and cloud-based environments
• Diagnose issues across desktops, servers and network infrastructure
• Manage tickets through to resolution with clear client communication
• Escalate complex issues and collaborate with other engineers
• Assist with maintaining and supporting client infrastructure
• Contribute to projects, improvements and technology upgrades
• Document solutions, processes and technical information
• Build strong client relationships through service excellence
• Continue developing technical knowledge and capabilities

Skills

Troubleshooting

Microsoft 365

Networking

Servers & Infrastructure

Documentation

Communication

Customer Service

Team Player

Proactive

Learning Mindset

Tools

Microsoft 365

Windows Server

Cloud Technologies

Job description

Ozdoc Solutions Partnership is seeking an experienced Level 2 Support Engineer to work with healthcare clients, handling escalations across servers, desktops, networks, Microsoft environments and cloud systems.

Based near Burleigh Heads on the Gold Coast with flexible work options, you will develop your technical depth, progress toward L3 or Field Engineering, and contribute to client success while expanding your own skills.