Level 2 Service Desk & Onsite Engineer

blueAPACHE; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance discount

Novated leasing

Employee Assistance Program

Ongoing training and certifications

Quality hardware and laptop provided

Employee referral programs

Job summary

blueAPACHE in Sydney is seeking a L2 Service Desk & Onsite Engineer to join our Service Centre Team. The role covers onsite work across Metro and Regional NSW with occasional travel to customer sites and some helpdesk duties from the office when not onsite.

You should have 2+ years in a Service Desk or Field Services role, basic IT infrastructure knowledge, networking skills, Active Directory, DNS, DHCP, and experience with a ticketing system. Excellent communication is essential.

Qualifications

• 2+ years of experience working within a Service Desk or Field Services role.
• Basic understanding of IT Infrastructure with networking technologies such as routers and switches.
• 2+ years Active Directory, DNS, DHCP and group policy experience
• 2+ years experience working with a ticket management system.
• Experience with Onsite Field Services work essential.
• Excellent communication skills.

Responsibilities

• Provide L2 service desk support and onsite field services across NSW.
• Travel between customer sites (Metro and Regional NSW) and assist in the office when not onsite.
• Deliver high-quality support to ensure smooth operation of IT services for customers.

Skills

IT infrastructure basics

Networking (routers & switches)

Active Directory / DNS / DHCP / group

Ticketing system experience

Onsite field services

Communication skills

Education

IT degree or Diploma

Job description

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 7th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards. We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

The Role

We have an exciting opportunity for a L2 Service Desk & Onsite Engineer to join our busy Service Centre Team in Sydney.

Our office is based in the heart of Sydney CBD and this role will consist of L2 Onsite Engineer work with adhoc travel between customer sites which are both located within Metro and Regional NSW. You will also provide helpdesk/support work in our office when not required onsite.

The successful candidates will have previous MSP experience and provide helpdesk and excellent Field Services Support to ensure the smooth operation of IT services for our customers.

• 2+ years of experience working within a Service Desk or Field Services role.
• Basic understanding of IT Infrastructure with some experience including networking technologies such as routers and switches (switching, routing, VLAN, WLAN, WAN, TCP/IP, Radius, VPN).
• 2+ years Active Directory, DNS, DHCP and group policy experience
• 2+ years experience working with a ticket management system.
• Experience with Onsite Field Services work essential.
• Excellent communication skills.

Qualifications

• A valid Driver's Licence and your own transport
• IT degree or Diploma

blue APACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Regular social events and an awesome culture – work with a team of experts in their field
• Health Insurance discount with Medibank
• Discounts on 1000’s of products
• Novated leasing available for all employees
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blue APACHE are subject to Police Clearance Checks.