Level 2 IT Service Desk & Onsite Engineer

blueAPACHE; New South Wales; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Virtual interview options

Career development opportunities

Social events and great culture

Health insurance discount

Job summary

blueAPACHE is an Australian owned MSP, delivering L2 service desk and onsite engineering from Sydney. The role involves onsite work with occasional travel to Metro and regional NSW, plus helpdesk support from the office when not onsite.

The successful candidate will bring MSP experience, strong IT infrastructure knowledge, and excellent communication skills to ensure seamless IT services for clients.

Qualifications

• 2+ years in a Service Desk or Field Services role.
• Networking knowledge: routers, switches, VLAN, VPN.
• 2+ years Active Directory, DNS, DHCP and group policy experience.
• 2+ years experience with a ticket management system.
• Onsite Field Services work is essential.
• Excellent communication skills.

Responsibilities

• Provide L2 onsite and remote helpdesk support.
• Travel to customer sites within Metro and Regional NSW.
• Assist in the service centre when not onsite.
• Maintain up-to-date IT infrastructure knowledge.

Skills

Excellent communication

Service Desk experience

Field Services experience

IT knowledge

Education

IT degree or Diploma

Tools

Active Directory

DNS

DHCP

Ticket management system

Job description

blueAPACHE is an Australian owned MSP, delivering L2 service desk and onsite engineering from Sydney. The role involves onsite work with occasional travel to Metro and regional NSW, plus helpdesk support from the office when not onsite.

The successful candidate will bring MSP experience, strong IT infrastructure knowledge, and excellent communication skills to ensure seamless IT services for clients.