L2 Service Desk & Onsite Engineer - MSP Field Support

blueAPACHE; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance discounts

Discounts on products

Employee Assistance Program

Ongoing training & paid certifications

Quality hardware & laptop provided

Employee referral programs

Job summary

blueAPACHE is an Australian owned MSP seeking an L2 Service Desk & Onsite Engineer in Sydney. You will provide onsite, remote, and field-based IT support across NSW, with some travel between customer sites and occasional in-office helpdesk work.

You will bring 2+ years in service desk or field services, strong AD/DNS/DHCP, and ticketing system experience. A valid license and IT qualifications help advance in a dynamic, collaborative team.

Qualifications

• 2+ years of experience in a Service Desk or Field Services role.
• Basic understanding of IT Infrastructure including networking tech (Routers, switches, VLAN, WLAN, WAN, TCP/IP, Radius, VPN).
• 2+ years Active Directory, DNS, DHCP and Group Policy experience.
• 2+ years experience with a ticket management system.
• Onsite Field Services work is essential.

Responsibilities

• Onsite and remote incident resolution and request fulfilment.
• Assist remote resolver teams with activities that require physical presence
• Create knowledgebase articles and process documents
• Reduce incidents by identifying root cause via proactive problem management
• Attend operations meetings with customers and blueAPACHE stakeholders
• Assist projects team with deployment of new infrastructure
• Act as the technical representative of blueAPACHE managed services
• L2 hardware troubleshooting of desk-side equipment and IT infrastructure
• Assist moves, adds, changes of desk-side equipment
• User creation and termination requests

Skills

Service Desk experience

Field Services experience

Networking fundamentals

Active Directory

DNS

DHCP

VPN

VLAN

Ticketing system experience

Onsite support

Education

IT degree or Diploma

Tools

Active Directory

DNS

DHCP

Group Policy

Router/Switches

VPN

Job description

blueAPACHE is an Australian owned MSP seeking an L2 Service Desk & Onsite Engineer in Sydney. You will provide onsite, remote, and field-based IT support across NSW, with some travel between customer sites and occasional in-office helpdesk work.

You will bring 2+ years in service desk or field services, strong AD/DNS/DHCP, and ticketing system experience. A valid license and IT qualifications help advance in a dynamic, collaborative team.