L2 Service Desk & Onsite Engineer – Sydney

blueAPACHE; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance discount

Novated leasing

Employee Assistance Program

Ongoing training and certifications

Quality hardware and laptop provided

Employee referral programs

Job summary

blueAPACHE in Sydney is seeking a L2 Service Desk & Onsite Engineer to join our Service Centre Team. The role covers onsite work across Metro and Regional NSW with occasional travel to customer sites and some helpdesk duties from the office when not onsite.

You should have 2+ years in a Service Desk or Field Services role, basic IT infrastructure knowledge, networking skills, Active Directory, DNS, DHCP, and experience with a ticketing system. Excellent communication is essential.

Qualifications

• 2+ years of experience working within a Service Desk or Field Services role.
• Basic understanding of IT Infrastructure with networking technologies such as routers and switches.
• 2+ years Active Directory, DNS, DHCP and group policy experience
• 2+ years experience working with a ticket management system.
• Experience with Onsite Field Services work essential.
• Excellent communication skills.

Responsibilities

• Provide L2 service desk support and onsite field services across NSW.
• Travel between customer sites (Metro and Regional NSW) and assist in the office when not onsite.
• Deliver high-quality support to ensure smooth operation of IT services for customers.

Skills

IT infrastructure basics

Networking (routers & switches)

Active Directory / DNS / DHCP / group

Ticketing system experience

Onsite field services

Communication skills

Education

IT degree or Diploma

Job description

blueAPACHE in Sydney is seeking a L2 Service Desk & Onsite Engineer to join our Service Centre Team. The role covers onsite work across Metro and Regional NSW with occasional travel to customer sites and some helpdesk duties from the office when not onsite.

You should have 2+ years in a Service Desk or Field Services role, basic IT infrastructure knowledge, networking skills, Active Directory, DNS, DHCP, and experience with a ticketing system. Excellent communication is essential.