Level 2 IT Support Engineer – Managed Services

Netcorp GPS Pty Ltd; Sydney; On-site; AUD 75,000 - 105,000; Full time

Job summary

Netcorp GPS Pty Ltd is hiring a Level 2 IT Support Engineer for its Sydney-based Managed Services team. The role focuses on delivering Level 2 support across Microsoft environments, cloud services, networking, security, endpoints and business systems from the Sydney office.

You will handle Windows 10/11, AD/Entra ID administration, 365 management and network troubleshooting, with exposure to telematics and IoT platforms within a broader tech environment.

Qualifications

• 2–5+ years in MSP/IT support environment.
• Strong knowledge of Microsoft 365 and Azure AD/Entra ID.
• Experience with AD, Group Policy and Windows Server.
• Proficient in TCP/IP, DNS and DHCP.
• LAN/WAN, VPNs and firewall basics.
• Wi‑Fi, endpoint management, backup and DR.
• Experience with RMM and service desk/ticketing tools.

Responsibilities

• Provide Level 2 support to managed customers.
• Troubleshoot Windows desktop, server and apps.
• Administer Microsoft 365 and Azure AD/AD.
• Manage user provisioning and access control.
• Troubleshoot LAN/WAN, VPN, wifi and internet issues.
• Troubleshoot firewalls and network security.
• Support endpoint security and backup/recovery.
• Coordinate with customers and document actions.

Skills

Microsoft 365

Azure AD

Entra ID

Active Directory

Group Policy

Windows 10/11

Windows Server

TCP/IP

DNS/DHCP

LAN/WAN

VPN

Firewalls

Wi‑Fi

Backup/Disaster Recovery

RMM platforms

Ticketing systems

Technical troubleshooting

Customer communication

Tools

RMM platforms

Ticketing software

Job description

Level 2 IT Support Engineer – Managed Services

This is a full-time, predominantly office-based position providing Level 2 support across Microsoft environments, cloud services, networking, security, endpoints and business systems. The majority of your work will be performed from the Sydney office, providing remote support and technical services to the managed customer base. You will have the opportunity to gain exposure to Netcorp's broader telematics and technology platforms, providing a much wider technical environment than you would typically find within a traditional MSP.

Key responsibilities

Providing Level 2 technical support across the managed customer base

Troubleshooting Windows desktop, server and application issues

Microsoft 365 administration and troubleshooting

Microsoft Entra ID / Azure AD and Active Directory administration

User provisioning, permissions, Group Policy and access management

Networking troubleshooting across LAN, WAN, Wi‑Fi, VPN and internet connectivity

Firewall, router and managed network troubleshooting

Endpoint security, antivirus and security-related support

Backup monitoring, troubleshooting and recovery

About you

2–5+ years of experience in an MSP, IT support or similar technical environment

Strong practical knowledge of Microsoft 365, Microsoft Entra ID / Azure AD, Active Directory and Group Policy

Strong practical knowledge of Windows 10/11, Windows Server, TCP/IP, DNS and DHCP

Strong practical knowledge of LAN/WAN networking, VPN technologies, firewalls and network security

Strong practical knowledge of Wi‑Fi and managed networking, endpoint management, backup and disaster recovery

Experience with remote monitoring and management platforms and ticketing and service desk systems

Takes ownership of problems through to resolution

Can troubleshoot logically rather than simply follow a script

Comfortable speaking directly with corporate customers and communicates clearly and professionally

Full working rights in Australia and able to work full‑time from Sydney office

About us

Netcorp is an established Australian technology company with more than 25 years of experience delivering managed IT, infrastructure and technology solutions to businesses across Australia. Alongside the Managed Services division, Netcorp is a leading provider of GPS telematics, fleet technology, IoT and software solutions, supporting some of Australia's largest blue‑chip corporate organisations across transport, construction, waste, concrete, logistics and other industrial sectors. The team works across traditional IT environments as well as the infrastructure and systems that support business‑critical fleet and telematics platforms.

Competitive salary based on experience

Stable, predominantly office-based working environment

Exposure to enterprise and blue‑chip customer environments

Diverse technical environment

Opportunity to work with both IT and emerging telematics/IoT technologies

Direct access to senior technical staff

Genuine career progression as the business continues to expand