Field Service Engineer, Level 2 - All IT Services

RGIT Australia; Northern Beaches Council; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Fuel allowance

Company vehicle access

Professional development time

Job summary

Lyra Technology Group, operating All IT Services in Brookvale, Sydney, is seeking a Field Service Engineer to deliver onsite and remote IT support with a focus on Microsoft 365, Entra ID and Intune. The role splits time between office and client sites, offering remote work and project assignments.

You will troubleshoot complex issues, install and maintain Windows environments, and mentor junior engineers. A current Australian driver license is required and the role is hybrid with 3–4 onsite days

Qualifications

• 1–2 years in a Level 2 IT Support role.
• Experience as Field Service Engineer or Senior Service Desk in MSP preferred.
• Strong experience with Microsoft 365, Entra ID (Azure AD) and Intune.

Responsibilities

• Provide onsite and remote technical support across cloud, desktop, server and networking.
• Troubleshoot and resolve medium to high‑complexity issues within service level agreements.
• Implement, maintain and support Microsoft 365, Entra ID (Azure AD), Microsoft Intune and Windows environments.
• Diagnose and resolve networking and DNS‑related issues.
• Perform onsite installations, maintenance, upgrades and project work at client locations.
• Act as an escalation point for Service Desk engineers when required.
• Communicate proactively with clients and manage expectations throughout the support process.
• Document all work and contribute to the internal knowledge base.
• Collaborate with the Service Delivery and Projects teams to deliver client outcomes.
• Mentor junior team members with knowledge sharing and best practices.

Skills

Level 2 IT Support

MSP experience

Microsoft 365

Azure AD / Entra ID

Intune

Windows OS

Networking basics

Onsite support

Troubleshooting

Client communication

Autonomy

Driver licence

Hybrid role

Job description

Field Service Engineer, Level 2 - All IT Services

Full-time Permanent Mid-level Senior

Posted 05 Aug 2026

Description

Lyra Technology Groupis aprivateequity-backed holding company that invests in andoperatesindustry leading technology service businesses. Our companies areoperatedindependently by exceptional management teams. Companies that join our groupretainthe employees, name, and culture that have made them successful. As a platform ofEvergreenServicesGroup, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About The Position

One of our operating companies, All IT Services, is looking for a Field Service Engineer to join their team in Brookvale, Sydney.

This is an exciting opportunity for an experienced Field Service Engineer who enjoys combining hands‑on technical work with exceptional customer service. You will split your time between the office and client sites, providing onsite support around three days per week, with the remaining time focused on remote support, technical implementations and project work.

Responsibilities:

• Deliver onsite and remote technical support across cloud, desktop, server and networking environments.
• Troubleshoot and resolve medium to high-complexity technical issues while meeting service level agreements.
• Implement, maintain and support Microsoft 365, Microsoft Entra ID (Azure AD), Microsoft Intune and Windows environments.
• Diagnose and resolve networking and DNS‑related issues.
• Perform onsite installations, maintenance, upgrades and project work at client locations.
• Act as an escalation point for Service Desk engineers when required.
• Communicate proactively with clients, providing clear updates and managing expectations throughout the support process.
• Accurately document all work completed, maintaining detailed service notes and contributing to the internal knowledge base.
• Collaborate with the Service Delivery and Projects teams to deliver outstanding client outcomes.
• Mentor junior team members by sharing technical knowledge and best practice.
• Ensure all time and expenses are recorded accurately and submitted within required timeframes.

Skills required

• A minimum of 1-2 years in a Level 2 IT Support role
• Previous experience in a Field Service Engineer, Systems Engineer or Senior Service Desk role, ideally within an MSP environment.
• Strong experience supporting Microsoft 365, Microsoft Entra ID (Azure AD) and Microsoft Intune.
• Solid understanding of Windows desktop and server environments.
• Experience with networking fundamentals, including switches, routers, firewalls and DNS.
• Proven onsite support experience, with confidence working directly with clients.
• Strong troubleshooting and problem‑solving skills across cloud, infrastructure and end‑user technologies.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• A proactive, customer‑focused approach and the ability to work autonomously.
• A current Australian Driver Licence.
• Hybrid role combining office‑based work with onsite client visits (3-4x a week)
• Fuel allowance provided for client travel.
• Access to shared company vehicles.
• Dedicated professional development time.
• Opportunity to work across a broad range of technologies and projects.
• Supportive, collaborative team environment with genuine opportunities for career growth and technical development.