Level 2 ICT Engineer: Presales & Support (Melbourne)

Addcom Technologies Pty Ltd; Melbourne; Presencial; AUD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Addcom Technologies Pty Ltd in Melbourne seeks an ICT Level 2 Technical Engineer (Presales & Support). You will manage presales, design solutions, and provide Level 1/2 support with Sydney backing.

The role covers Melbourne clients, site visits, deployments, onboarding new managed services, and customer documentation. Strong communication and 3+ years of IT experience are essential; Australian working rights required.

Formación

• At least 3 years of hands-on IT support experience.
• Experience in Level 2 server and desktop support in business environments.
• Presales or solution design experience is preferred.
• Australian working rights and ability to pass Police Check.
• Willing to work outside business hours.

Responsabilidades

• Handle Level 1 and Level 2 tickets end-to-end with ownership.
• Perform site surveys, scoping, and solution design for Victorian customers.
• Provide remote and onsite support with escalation to Sydney team.
• Lead technical presales activities: discovery meetings and requirements gathering.
• Deploy and onboard new managed services, including Melbourne sites.
• Maintain documentation and keep customers informed.

Conocimientos

Presales & solution design

Customer communication

On-site support

MSP experience

Herramientas

Windows Server

Active Directory

DNS

DHCP

Group Policy

Microsoft 365

Descripción del empleo

Addcom Technologies Pty Ltd in Melbourne seeks an ICT Level 2 Technical Engineer (Presales & Support). You will manage presales, design solutions, and provide Level 1/2 support with Sydney backing.

The role covers Melbourne clients, site visits, deployments, onboarding new managed services, and customer documentation. Strong communication and 3+ years of IT experience are essential; Australian working rights required.