L2.5 Support Engineer - Leading Perth Msp/Mssp - Microsoft 365/Infrastructure!

Saul Recruitment; Perth; On-site; AUD 75,000 - 90,000; Full time

Benefits offered by this job

40 business hours training per year

Certifications paid for

Certification bonuses

Job summary

Saul Recruitment in Perth is seeking a hands-on Level 2.5 support specialist to work across different client environments, solving technical problems and continuing to build your skills.

You’ll join an experienced technical team, focusing on Microsoft 365, networking and infrastructure while gaining exposure to troubleshooting, proactive maintenance and project work. Some client-site visits are required; WFH is available when needed, but this isn’t a regular hybrid arrangement.

Qualifications

• Hands-on Level 2.5 support across multiple client environments.
• Troubleshooting desktop, server, network and cybersecurity issues.
• Supporting and administering Microsoft 365 environments.
• Monitoring and maintaining client systems.

Responsibilities

• Providing Level 2.5 technical support across multiple client environments
• Troubleshooting desktop, server, network and cybersecurity issues
• Handling incidents, service requests, change requests and installations
• Supporting and administering Microsoft 365 environments
• Monitoring and maintaining client systems
• Troubleshooting recurring technical problems and identifying root causes

Skills

Microsoft 365

Networking

Infrastructure

Cybersecurity

Tools

Client site visits

Job description

Saul Recruitment - Specialising in recruiting top MSP/Cloud talent across Oz & NZ!

Looking for a hands-on Level 2.5 support role where you can work across different client environments, solve interesting technical problems and keep building your skills?

$75k - $90k + Super + Phone Allowance

Perth | Client Site Visits | 40 Hours Paid Training Every Year!

This is a well-established Perth MSP supporting a broad mix of managed and on-demand clients.

You’ll join an experienced technical team, working across Microsoft 365, networking and infrastructure while getting exposure to troubleshooting, proactive maintenance and project work.

The role will involve some client site visits mainly across the Perth metro area. WFH flexibility is available when needed, but this isn’t a regular hybrid arrangement.

Why This Company Stands Out:

• Dedicated training time: 40 business hours every year specifically set aside for training.
• Certifications paid for: Relevant certifications that support your development will be fully funded.
• Certification bonuses: Additional bonuses are available for selected certifications, reviewed annually.
• Technical variety: Work across desktop, Microsoft, server, networking, infrastructure and cybersecurity issues.
• Project exposure: Get involved in infrastructure upgrades, application deployments, networking and client onboarding.
• Career development: Build your technical capability with support from experienced engineers around you.

What You’ll Be Doing:

• Providing Level 2.5 technical support across multiple client environments
• Troubleshooting desktop, server, network and cybersecurity issues
• Handling incidents, service requests, change requests and installations
• Supporting and administering Microsoft 365 environments
• Monitoring and maintaining client systems
• Troubleshooting recurring technical problems and identifying root causes