Leisure Venue GM, Brighton - Lead Ops & Guest Experience

Ruth Wagstaff Recruitment Ltd; Brighton; On-site; AUD 76,000 - 85,000; Full time

Job summary

Ruth Wagstaff Recruitment Ltd is seeking a General Manager for a Brighton-based high speed leisure venue. You will own daily operations, lead a busy team, drive budgets, and ensure exceptional guest experiences.

The role requires a hands-on leader who can manage multiple departments, maintain safety standards, and identify new revenue opportunities while fostering a high-performance culture. Evening and weekend flexibility is important.

Qualifications

• Proven leadership experience within leisure, hospitality, or a busy service-led environment.
• Hands-on operator who leads by example and stays calm under pressure.
• Strong communication skills with a flexible leadership style.
• Commercially aware and confident managing budgets and performance targets.
• Organised and proactive, balancing long-term planning with day-to-day priorities.
• Knowledge of Health & Safety, Food, and Consumer legislation.
• Genuine passion for people, service, and creating exceptional guest experiences.

Responsibilities

• Lead daily site operations to the highest standards, ensuring smooth, safe, and efficient performance across all departments.
• Keep wage budgets and financial targets on track, driving strong commercial results.
• Maintain outstanding service and operational consistency through effective people leadership and attention to detail.
• Coach, mentor, and develop your crew, building an engaged, capable, and motivated team.
• Collaborate across departments to achieve key performance goals and deliver exceptional guest satisfaction.
• Monitor health, safety, and food standards to ensure full compliance and protect the venue’s reputation.
• Proactively identify new revenue streams and opportunities for improvement.
• Promote an inclusive, supportive, and high-performance working culture where every team member feels valued.

Skills

Leadership

Hands-on leadership

Communication

Budget management

People development

Guest experience

Health & safety

Job description

Ruth Wagstaff Recruitment Ltd is seeking a General Manager for a Brighton-based high speed leisure venue. You will own daily operations, lead a busy team, drive budgets, and ensure exceptional guest experiences.

The role requires a hands-on leader who can manage multiple departments, maintain safety standards, and identify new revenue opportunities while fostering a high-performance culture. Evening and weekend flexibility is important.