Legal Innovation Partner - Apac

NetDocuments; Warrnambool; À distance; AUD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Remote-first environment

ESOP (Employee Stock Options)

Home office allowance

Learning & development opportunities

Résumé du poste

Employment Hero is seeking a Partner Success Specialist to lead end-to-end EH HR & Payroll platform implementations for client teams. You will manage projects from kickoff to go-live, coordinate data migration, and configure workflows to match client requirements.

You’ll train client admins, create guides, run workshops, and drive adoption while ensuring compliance and high client satisfaction. This role embraces remote-first collaboration and AI-enabled solutions.

Qualifications

• Sound understanding of the IR/ER space and ability to field complex queries.
• Ability to use AI-first approach to improve HR advice.
• Excellent stakeholder management with C-suite and managers.

Responsabilités

• Provide strategic HR advisory and client management across a portfolio.
• Lead AI-driven HR initiatives and document AI hacks.
• Coordinate implementation projects end-to-end using EH platform.
• Deliver training and enablement for clients and internal teams.
• Ensure compliance and HR policy alignment across clients.

Connaissances

IR/ER expertise

Stakeholder management

AI-first mindset

Autonomous / self‑starter

HR knowledge

Formation

HR/Payroll qualification

Project management background

Outils

EH Platform

Asana

Slack

Confluence

G‑Drive

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Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all‑in‑one solution.

Since launching in 2014, we’ve grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all‑in‑one solution.

Since launching in 2014, we’ve grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

• We are Mission First – Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission?
• We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
• We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part or how we operate, innovate, and scale
• We Live by Our Values – we role model our values 100% of the time
• We Expect High Performance – we set a high standard and we’re not satisfied with being average

This role

As a dedicated HR Partner, you will nurture and establish stakeholder relationships to drive the development and implementation of comprehensive HR strategies through the EH Way and AI‑first methodology. You will optimise the overall HR health and performance of your client portfolio by providing instrumental guidance on HR and legal compliance, taking a risk‑management approach to complex industrial relations (IR) and employee relations (ER) matters. You will serve as the “expert in the room,” ensuring clients feel confident in our mission to make employment easier and more valuable.

Your key focus areas will be

• Expert Advisory Resolution: Resolve 100% of reactive compliance and legislative queries (terminations, investigations, disciplinary matters) on the fly with sound IR/ER judgment from day one.
• Customer Satisfaction & Retention: Maintain high client engagement scores and zero “avoidable churn” by building strong, trust‑based relationships with C‑suite and line manager stakeholders.
• AI Integration & Efficiency: Achieve a “Superhero” rating for internal efficiency by documenting and sharing at least three AI‑driven “hacks” or workflows that accelerate the delivery of HR advice.

This will include

Strategic Advisory & Client Management

• Strategic Planning: Develop and deliver strategic HR plans, review performance frameworks, and drive employee engagement for a portfolio of 4–15 clients.
• Portfolio Growth: Build your assigned portfolio to full capacity within the first 6 months, managing client expectations in line with fair use guides.
• Commercial Management: Actively manage the commercial relationship, navigating pushback and providing advice that clients may not want to hear while maintaining trust.
• Pre‑Sales Support: Represent the HR Partner team in pre‑sales environments to showcase expertise to prospective clients.

Technical HR & Compliance

• Expert IR Advice: Provide “on the fly” best‑practice advice on IR, compliance, and legislative queries from day one.
• Case Management: Manage complex reactive queries including terminations, investigations, and disciplinary matters with a high degree of technical substance.
• HR Audits: Conduct compliance audits to ensure employment contracts and policies remain legally sound and consistent.
• The EH Way & AI Innovation
• AI‑First Practice: Wield advanced AI tools as your default arsenal to sharpen decisions, automate bottlenecks, and increase execution speed.
• Asynchronous Communication: Default to asynchronous communication (Slack, Confluence, G‑Drive) to respect others’ time and remove execution roadblocks instantly.
• AI Contribution: Participate in quarterly AI pillar groups to launch initiatives and share “AI hacks” that improve HR operations across the team.

Technology & Tooling

• EH Platform Expert: Lead the implementation and maintenance of the Employment Hero platform for your clients, ensuring they are well‑versed in all features.
• Workflow Management: Utilise Asana for project tracking, Slack for team collaboration, and the EH AI Agent for coaching on complex advice.

Key Measurables – Key Performance Indicators

• Portfolio Capacity: Achieve and maintain a full client workload (proportionate to working hours) within 6 months of commencement.
• Client Satisfaction: Maintain an exceptional customer experience with 0 NPS detractors.
• AI Proficiency: Achieve a passing grade of 24/30 on the AI Native scenario task and contribute to at least one AI‑driven team initiative per quarter.
• Platform Implementation: Ensure client software implementation is completed within 60 days of onboarding.
• Mission Alignment: 100% of work must pass the litmus test of making employment easier or more valuable.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring

• Sound understanding of the IR/ER space; ability to field complex queries without hesitation.
• Builds a habit of “asking AI first” for every idea or problem to be solved.
• Demonstrates confidence to lead C‑suite stakeholders and navigate difficult conversations.
• Holds oneself to an “Olympic team” level of excellence; average performance is not the threshold.
• Manages a diverse, reactive workload across multiple industries through extreme diligence.
• Connects with a diverse team by focusing strictly on the mission
• Fearlessly disagrees to reach the best outcome while assuming positive intent and lifting others up.

What we can offer

At Employment Hero, we don’t just talk about a better way to work. We live it.

Joining Employment Hero means you’ll:

• Work in a remote‑first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.
• Be trusted to own your work, make decisions, and have a real impact from day one.
• Access cutting‑edge AI tools and technology that help you move faster, think bigger, and amplify your expertise.
• Surround yourself with ambitious, high‑performing teammates who will challenge, support and inspire you to do the best work of your career.
• Own ESOP (Employee Share Options) in one of the world’s fastest‑growing technology companies, so you can share in the value you help create.
• Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth.
• Celebrate together globally at our Annual Global Gathering – from Thailand, Vietnam, Bali, Dubai and Australia to Singapore in September 2027!

Privacy and AI Notices

• We’re AI‑first, so may use AI tools to review your applications and support our interviewing and hiring process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. These tools do not replace human judgment and the final hiring decision sits with our team.
• We verify candidate identity and location as part of our hiring process.
• At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: employmenthero.com/legals/applicant-policy/.

The Partner Success Specialist – Employment Hero is responsible for end‑to‑end implementation, optimisation and ongoing enablement of the Employment Hero (EH) HR and Payroll platform for our clients. This role ensures implementations are delivered on time and to a high standard, supports continuous improvement of client systems, trains client users and internal team members, and provides high‑quality troubleshooting and platform guidance.

Key Outcome 1: Deliver successful Employment Hero implementations end‑to‑end

• Manage implementation projects from kick‑off to go‑live, ensuring scope, timelines and deliverables are clear.
• Maintain and update project plans, tasks, milestones and risks; keep stakeholders informed of progress.
• Gather required information from clients (employee data, payroll rules, policies, templates, org structure).
• Coordinate client actions and follow‑ups to keep projects moving and avoid delays.
• Configure EH to align with agreed design, compliance requirements and client processes.

Key Outcome 2: Accurate data migration and system configuration

• Prepare, cleanse and validate client data for import/migration (employee records, leave balances, pay items, classifications, etc.).
• Complete data imports/migrations and reconcile results to ensure accuracy and completeness.
• Set up core system configuration including:
• Approval workflows (leave, timesheets, onboarding, changes, etc.)
• Onboarding workflows and checklists
• Organisational structure, roles and permissions
• Conduct quality checks and document configuration decisions for internal reference and future support.

Key Outcome 3: Optimise EH and roll out new features to improve client outcomes

• Review client usage and recommend improvements to system setup and workflows.
• Configure and roll out new features/modules where applicable and beneficial.
• Identify automation opportunities to reduce admin burden and improve compliance.
• Maintain awareness of EH product updates and translate updates into practical business benefits for clients.

Key Outcome 4: Deliver high‑quality training, workshops and user enablement

• Provide structured training to client administrators and end users (HR, managers, employees).
• Develop and maintain clear user guides, step‑by‑step instructions and “how‑to” resources.
• Run workshops with HR partners and client groups to communicate what’s new, how it works, and why it benefits the business.
• Tailor training to user capability, business needs and platform maturity (new to EH vs established).
• Ensure clients are confident, capable and self‑sufficient with agreed processes post go‑live.

Key Outcome 5: Build internal capability and support delivery excellence

• Train and coach internal team members on EH functionality, processes and common troubleshooting steps.
• Support Admin & Support teams to resolve system issues efficiently and accurately.
• Provide internal demos and “toolbox sessions” to uplift knowledge and consistency.
• Contribute to internal SOPs, checklists and implementation playbooks to standardise delivery.

Key Outcome 6: Support sales enablement and partner portal administration

• Conduct EH demos for prospects and clients, focusing on relevant use cases and benefits.
• Log leads accurately in the Employment Hero Partner Portal and maintain records.
• Set up implementation projects promptly upon sale/engagement, ensuring correct client details and scope are captured.
• Liaise with internal sales/BD on handover details, expectations and next steps.

Key Outcome 7: Operational support, coverage and client experience

• Provide coverage for leave periods and assist with onboarding activities as required.
• Support client onboarding tasks (account setup, user access, initial guidance, scheduling training).
• Troubleshoot platform issues and provide clear, timely guidance to clients and internal teams.
• Escalate platform issues to EH support when required and manage follow‑up through to resolution.
• Maintain high standards of client communication, professionalism and responsiveness.

Key Performance Indicators (KPIs)

• Implementations delivered on time and within agreed scope
• Data migration accuracy and reconciliation outcomes
• Reduction in support issues through improved setup and training
• Training completion and user adoption outcomes
• Quality and clarity of documentation/resources produced
• Timely lead logging and project setup completion
• Internal team capability uplift (measured through reduced escalations and improved consistency)

Key Skills & Experience

• Demonstrated experience implementing and configuring Employment Hero HR & Payroll (or comparable HRIS/payroll platforms)
• Strong project coordination skills: planning, milestones, risks, stakeholder management
• High attention to detail, especially with data handling, imports and reconciliation
• Ability to translate system capability into practical business process improvements
• Confident trainer/facilitator with ability to run workshops and demos
• Clear written communication skills for user guides and instructions
• Problem‑solving mindset and strong troubleshooting capability
• Comfortable working with multiple client projects concurrently and meeting deadlines

Qualifications (Desirable)

• Qualifications in HR, Payroll, Business, Systems, Project Management or related field (or equivalent experience)
• Exposure to Australian payroll/IR fundamentals (highly regarded)
• Client‑focused and solutions‑oriented
• Organised, proactive, and accountable
• Confident communicator who can simplify complexity
• Collaborative team player who supports others and shares knowledge