Team Leader Operations Support (Internal Recruitment Only)

Orange Sky Australia; Albury City; Remote; AUD 90,000 - 130,000; Full time

Job summary

Effective HR is seeking an experienced HR Consultant/Partner to support clients across industries with complex employee relations and workplace compliance. You’ll handle performance matters, grievances, terminations, and policy development while guiding managers and leaders through legislative requirements.

The role emphasizes technical HR expertise, remote work flexibility, and collaboration with an experienced team.

Job description

• What Team Leader Operations Support Internal R...

Showing 133 Team Leader Operations Support Internal Recruitment Only jobs in Albury

People Operations and Business Partnering

McKoy Street, Wodonga

Full Time Ongoing

Permanent

the client is a privately owned Australian resourcing company, designed to discover and deliver unparalleled talent within the IT and Telecommunications sector.

What we are looking for:

• Results focused individuals
• Professional and well mannered individuals who are well presented
• Good PC skills, especially with: Word, Excel & Outlook

Responsibilities include:

• Calling candidates for initial interviews
• Resourcing candidates for jobs off database
• Screening applicants from job adverts
• Preparing CV submissions to clients
• All other tasks related to recruitment
• Flexible working hours & WFH set-up
• Hot desk - abundance of live roles & opportunities to work immediately

Love solving complex people problems? Ready to take your HR career into more challenging, technical and compliance-focused territory?

A role shaped around you

Effective HR is a national HR and workplace relations consultancy made up of talented, driven professionals who put people at the heart of what we do, and that includes how we grow our own team.

We’re looking for an HR Consultant who brings strong generalist HR experience, confidence managing employee relations matters and a genuine passion for helping businesses navigate workplace challenges.

You might currently be working as an HR Business Partner or HR Advisor and be looking for something a little different. Perhaps you’ve built a solid foundation in generalist HR but find yourself increasingly drawn to the more technical, challenging and compliance-driven aspects of the profession.

You enjoy navigating complex employee matters, interpreting legislation and finding practical solutions to difficult workplace situations. You’re ready to move beyond traditional generalist HR responsibilities and further develop your expertise in employee relations and workplace compliance.

We’re particularly interested in someone who enjoys getting into the detail of complex performance management, misconduct and employee relations matters, and can balance legislative obligations with practical, commercially sensible advice.

You don’t need to know everything. We’re looking for someone with a strong HR foundation, good judgement, a willingness to learn and the confidence to take ownership of their work, knowing there’s an experienced team alongside them for support.

What we do

We support businesses across a broad range of industries, with particular expertise in NDIS and community-focused organisations.

Our clients rely on us for everything from everyday HR questions through to tricky employee matters and complex workplace challenges. We’re their trusted HR partners, providing clear, practical and commercially realistic advice that helps them make confident decisions.

Across our team, our work includes:

• Employee relations: Supporting clients through complex performance management, misconduct, grievances, disciplinary processes, terminations and other challenging workplace situations.
• Generalist HR advice: Providing practical guidance across the employment lifecycle, including employment contracts, policies, leave entitlements and workplace obligations.
• Industrial relations: Interpreting modern awards, enterprise agreements and workplace legislation, advising on employment obligations and supporting clients with unfair dismissal claims, general protections claims and Fair Work Commission matters.
• Restructures and redundancies: Advising clients through organisational change, workforce restructures, consultation obligations and redundancy processes, including managing associated compliance risks.

At our heart, we’re a team of self-confessed HR, IR and ER nerds who enjoy untangling tricky workplace problems and turning them into clear, actionable advice.

You won’t be expected to be an expert in every area. You’ll have opportunities to learn from experienced colleagues. We pride ourselves on developing our team’s technical knowledge and broadening their exposure to different HR challenges.

Why we’re special

We’re built differently, by leaders who genuinely care. We live our values with empathy and integrity, and when we say this job is flexible, we actually mean it.

Here’s what makes working with us different:

• Choose your hours: We’re looking for approximately 24–32 hours per week, on a permanent ongoing basis. You can choose the days and hours that work for you.
• Manage your own schedule: Take ownership of your diary and work around the things that matter — school drop-offs and pick-ups, gym classes, appointments or lunch with friends.
• No unpaid additional hours: Get paid for every minute you’re working. We value your time.
• 100% remote: Work from home, with no office attendance, client site visits or travel required.
• Not a call centre: Our HR on-demand service doesn’t require you to sit in a phone queue waiting for calls.
• No sales targets: You’re not expected to bring in new business, and your employment isn’t tied to securing or retaining individual clients or projects.
• A genuinely supportive team: Work alongside experienced HR and IR professionals who share knowledge, bounce ideas around and back each other when things get tricky.

We believe great HR professionals do their best work when they’re trusted, supported and given the flexibility to manage their lives outside of work.

What you’d be doing

You’ll work directly with a variety of clients, helping them navigate everyday HR questions and more complex employee relations challenges.

A significant part of your role will involve managing complex and escalated performance matters, misconduct concerns, disciplinary processes and challenging employee situations, including more complex matters, such as unfair dismissal claims, general protections claims, organisational restructures and redundancy processes.

If you’ve already managed unfair dismissal or general protections claims, or handled escalated and particularly complex performance management matters, we’d love to hear about this in your cover letter.

Your day-to-day responsibilities will include:

• Advising clients on employee performance concerns, including developing and managing performance improvement processes.
• Supporting clients through misconduct allegations, disciplinary meetings, grievances and employment terminations.
• Guiding managers through difficult employee conversations, balancing procedural fairness, legislative requirements and practical business outcomes.
• Providing clear, accurate and commercially sensible advice on general HR and employee relations matters.
• Supporting clients with organisational restructures, consultation requirements and redundancy processes.
• Interpreting modern awards, employment legislation and workplace policies to support compliant decision-making.
• Preparing professional HR documentation, including letters, employment contracts, policies and performance management correspondence.
• Building trusted relationships with clients and becoming a reliable point of contact for their HR needs.
• Working collaboratively with our wider team, seeking guidance where needed and contributing your own ideas and experience.

There’s plenty of variety, and no two days are quite the same – that is the joy of consulting!

Who you are

You’re a driven HR professional who’s ready to take your career beyond traditional generalist HR and into the more challenging, technical and compliance-focused side of the profession.

You’ve developed a strong foundation in HR business partnering or advisory work, but it’s the complex employee matters, legislative interpretation and workplace challenges that really capture your interest.

You enjoy solving problems that don’t always have straightforward answers. You’re interested in understanding the finer details of employment legislation, managing risk and helping businesses make difficult but defensible decisions.

You’re ambitious about developing your technical expertise and excited by the opportunity to learn from experienced HR and industrial relations professionals.

We’re not expecting you to know everything. We are looking for someone who is curious, proactive, comfortable navigating difficult conversations and genuinely motivated to become an exceptional ER and IR professional.

Ideally, you’ll bring:

• At least 3 years of Australian HR experience, ideally in an HR Business Partner, HR Advisor or similar generalist advisory role.
• Demonstrated hands‑on experience managing complex and escalated employee performance matters, including performance improvement plans, disciplinary processes and difficult employee conversations.
• Practical experience advising and coaching managers through employee relations issues, with a sound understanding of procedural fairness and employment obligations.
• Sound working knowledge of Australian employment legislation, including the Fair Work Act and modern awards.
• A genuine interest in developing expertise across workplace relations, employment law, employee disputes and HR compliance.
• The ability to assess workplace issues, identify risks and recommend practical, balanced solutions.
• Strong written communication skills, excellent attention to detail and confidence preparing professional HR correspondence.
• The confidence to work independently, manage competing priorities and know when to ask questions or seek a second opinion.
• A client‑focused mindset, sound judgement and a genuine commitment to delivering high‑quality advice.

Experience managing unfair dismissal claims, general protections claims, restructures or redundancy processes would be highly regarded.

Experience in HR consulting would also be an advantage, but we’re equally interested in HR professionals who have worked internally in a business partnering or advisory capacity and are ready to develop their skills across a broader range of clients and more complex workplace matters.

Essential HR is a leading HR consulting firm providing outsourced HR services to small and medium‑sized enterprises (SMEs). Reporting to the Managing Director, the HR Business Partner/Consultant will support clients in all aspects of industrial relations/human resource management and maintain Employment Hero (HR software).

This role will provide support and advice to a portfolio of clients, working closely with business owners, CEO’s and line managers to ensure compliance and best HR practices.

Key Objectives include:

• Day‑to‑Day HR Support & Advice
• Interpretation of Fair Work Act, Awards, and Enterprise Agreements
• Management of Workplace Issues
• Deliver a diverse range of HR Projects
• Conduct Compliance Audits

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

1. Day-to-Day HR Support & Advice

• Provide practical IR/HR support and advice to clients regarding employment obligations, employee relations, and HR best practices.
• Act as a first point of contact for clients for inquiries related to workplace matters.

2. Interpretation of Fair Work Act 2009, Moderns Awards, and Enterprise Agreements

• Provide clear and accurate interpretation of the Fair Work Act, Awards, and Enterprise Agreements to clients.
• Assist clients with understanding their obligations in relation to employment law and industrial agreements.
• Seek clarification from our Legal team to ensure the accuracy of our advice to clients.

3. Management of Workplace Issues

• Support clients in handling workplace grievances, disciplinary processes, terminations, and redundancies.
• Conduct workplace investigations
• Provide guidance on appropriate procedures to ensure compliance with legal requirements.
• Attend formal meetings such as disciplinary, grievance, and consultation meetings.
• Ensure thorough documentation of meetings, including letters and correspondence, minutes, and follow‑ups.

4. Policy and Procedure Development and Compliance

• Develop, implement, and review workplace policies for clients to ensure compliance and alignment with their operational needs and best practices.
• Ensure that company policies and procedures are followed by consulting with line managers and guiding clients.
• Assist clients in making discretionary decisions by providing best practice advice.
• Collaborate with clients to adapt policies as per their specific needs and legal requirements.
• Conduct periodic policy reviews to ensure they are compliant with any changes in legislation and operational changes.

5. Conduct Compliance Audits

• Conduct workplace compliance audits, including reviewing existing policies, contracts, Awards, classifications, rates of pay, position description and HR practices and procedures.
• Provide recommendations for improvements to ensure adherence to legal and industry standards.

6. Employment Contracts and HR Letters

• Develop, review, and update employment contracts and HR Letters to ensure they are current, best practice and compliant.
• Review employee set up in Employment Hero ensuring they have the correct pay rates and classifications (If applicable)
• Review contract variations and changes to employment details

7. Position Descriptions

• Write and update position descriptions to reflect changing role requirements and organisational needs.
• Ensure all staff have a signed position description in Employment Hero.

8. Performance & Salary Review Management

• Manage the probationary and annual performance review processes in Employment Hero, ensuring clients conduct reviews effectively.
• Provide support to clients in ensuring that the performance management framework is adhered to.
• Provide advice around conducting performance reviews and giving constructive feedback.
• Participate in and provide advice on salary reviews, ensuring consistency with the Remuneration Policy and Procedures.
• Assist clients in assessing Award rates/EA rates to determine appropriate classifications and wages.
• Provide advice and ensure clients are paying as per relevant Award rates of pay and entitlements and have offset clauses where required.
• Work collaboratively with the HR Team in the following areas to maximise efficiencies for each client:
• New client onboarding processes
• Audits
• Employment Hero Implementations and optimisation
• Input into client HR Deliverable Plans
• Support around project work, delivering training, webinars and HR consulting
• Support clients in developing and implementing strategic HR initiatives aligned with business objectives.
• Time Management and Billing through accurate recording of time against projects
• Provide HR admin coverage for clients when Admin team members are on leave.
• Handle general HR administrative tasks, including client correspondence, updating records, and responding to inquiries when there is an overflow of HR Admin work.
• Support and mentor the HR Admin team member as required.

PERSON SPECIFICATION

Skills & Knowledge:

• Strong understanding of Fair Work Act, Awards, and other employment legislation.
• Excellent written and verbal communication skills with the ability to explain complex HR matters in simple terms.
• High attention to detail and accuracy in managing documentation and correspondence.
• Is highly organised with a strong ability to plan/prioritise and deliver outcomes within tight time frames
• Can solve problems and suggest viable solutions
• Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
• Highly skilled in cloud‑based HR technology, preferably Employment Hero, with a strong understanding of its HRIS and payroll functionalities.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proactive, adaptable, and willing to take initiative in a fast‑paced environment.
• A collaborative team player who values input from others

Previous Work Experience:

• At least 10 years’ experience in an IR/HR or workplace relations advisory role.
• Experience in an outsourcing HR model or HR consulting would be an advantage
• Experience in handling employee relations issues, including grievances, terminations, and redundancies.

Personal Attributes:

• Is a team player and motivated to provide support to the HR team
• Passionate about delivering efficiencies and compliance through maximising the use of technology.
• Is proactive, identifying issues and solutions
• Ability to build positive relationships.
• Has a high sense of urgency and is conscientious in getting back to clients quickly
• Loves learning & researching for the right answers and solutions

Qualifications & Training:

• Bachelor’s degree in human resources, Industrial Relations, or a related field
• Professional HR certification is highly advantageous.