Hr Manager, Lifecycle Contract Management - Apac

Globalhrsolutions; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Job summary

Essential HR in Australia seeks a Partner Success Specialist to lead Employment Hero implementations, optimise configurations and enable client self-sufficiency. You will train client admins, coordinate multi‑project rollouts and ensure data accuracy through go‑live and post‑go‑live support.

You will translate product updates into practical business benefits for clients, drive process improvements and collaborate with HR, payroll and sales teams to deliver high‑quality outcomes for a diverse

Qualifications

• Experience implementing Employment Hero HRIS/payroll or similar systems.
• Strong project coordination and stakeholder management.
• Attention to data handling, imports and reconciliation.
• Ability to translate system capabilities into practical processes.
• Confident trainer who can run workshops and demos.
• Excellent written communication.

Responsibilities

• Lead end-to-end Employment Hero implementations from kick-off to go-live.
• Migrate and validate client data; configure core EH workflows.
• Deliver client training, workshops and user guides.
• Support internal teams with SOPs and playbooks.
• Provide ongoing support and issue resolution.

Skills

Employment Hero HRIS

Project coordination

Data handling

Process improvement

Training facilitator

Written communication

Multi-client management

Education

Bachelor's degree in HR, Business, or related field

Tools

Microsoft Office

Employment Hero

HRIS/payroll platforms

Job description

The Partner Success Specialist – Employment Hero is responsible for end-to-end implementation, optimisation and ongoing enablement of the Employment Hero (EH) HR and Payroll platform for our clients. This role ensures implementations are delivered on time and to a high standard, supports continuous improvement of client systems, trains client users and internal team members, and provides high-quality troubleshooting and platform guidance.

Key Outcome 1: Deliver successful Employment Hero implementations end-to-end

• Manage implementation projects from kick-off to go-live, ensuring scope, timelines and deliverables are clear.
• Maintain and update project plans, tasks, milestones and risks; keep stakeholders informed of progress.
• Gather required information from clients (employee data, payroll rules, policies, templates, org structure).
• Coordinate client actions and follow-ups to keep projects moving and avoid delays.
• Configure EH to align with agreed design, compliance requirements and client processes.

Key Outcome 2: Accurate data migration and system configuration

• Prepare, cleanse and validate client data for import/migration (employee records, leave balances, pay items, classifications, etc.).
• Complete data imports/migrations and reconcile results to ensure accuracy and completeness.
• Set up core system configuration including:
• Approval workflows (leave, timesheets, onboarding, changes, etc.)
• Onboarding workflows and checklists
• Organisational structure, roles and permissions
• Conduct quality checks and document configuration decisions for internal reference and future support.

Key Outcome 3: Optimise EH and roll out new features to improve client outcomes

• Review client usage and recommend improvements to system setup and workflows.
• Configure and roll out new features/modules where applicable and beneficial.
• Identify automation opportunities to reduce admin burden and improve compliance.
• Maintain awareness of EH product updates and translate updates into practical business benefits for clients.

Key Outcome 4: Deliver high-quality training, workshops and user enablement

• Provide structured training to client administrators and end users (HR, managers, employees).
• Develop and maintain clear user guides, step‑by‑step instructions and “how‑to” resources.
• Run workshops with HR partners and client groups to communicate what’s new, how it works, and why it benefits the business.
• Tailor training to user capability, business needs and platform maturity (new to EH vs established).
• Ensure clients are confident, capable and self‑sufficient with agreed processes post go‑live.

Key Outcome 5: Build internal capability and support delivery excellence

• Train and coach internal team members on EH functionality, processes and common troubleshooting steps.
• Support Admin & Support teams to resolve system issues efficiently and accurately.
• Provide internal demos and “toolbox sessions” to uplift knowledge and consistency.
• Contribute to internal SOPs, checklists and implementation playbooks to standardise delivery.

Key Outcome 6: Support sales enablement and partner portal administration

• Conduct EH demos for prospects and clients, focusing on relevant use cases and benefits.
• Log leads accurately in the Employment Hero Partner Portal and maintain records.
• Set up implementation projects promptly upon sale/engagement, ensuring correct client details and scope are captured.
• Liaise with internal sales/BD on handover details, expectations and next steps.

Key Outcome 7: Operational support, coverage and client experience

• Provide coverage for leave periods and assist with onboarding activities as required.
• Support client onboarding tasks (account setup, user access, initial guidance, scheduling training).
• Troubleshoot platform issues and provide clear, timely guidance to clients and internal teams.
• Escalate platform issues to EH support when required and manage follow‑up through to resolution.
• Maintain high standards of client communication, professionalism and responsiveness.

Key Performance Indicators (KPIs)

• Implementations delivered on time and within agreed scope
• Data migration accuracy and reconciliation outcomes
• Reduction in support issues through improved setup and training
• Training completion and user adoption outcomes
• Quality and clarity of documentation/resources produced
• Timely lead logging and project setup completion
• Internal team capability uplift (measured through reduced escalations and improved consistency)

Key Skills & Experience

• Demonstrated experience implementing and configuring Employment Hero HR & Payroll (or comparable HRIS/payroll platforms)
• Strong project coordination skills: planning, milestones, risks, stakeholder management
• High attention to detail, especially with data handling, imports and reconciliation
• Ability to translate system capability into practical business process improvements
• Confident trainer/facilitator with ability to run workshops and demos
• Clear written communication skills for user guides and instructions
• Problem‑solving mindset and strong troubleshooting capability
• Comfortable working with multiple client projects concurrently and meeting deadlines

Qualifications (Desirable)

• Qualifications in HR, Payroll, Business, Systems, Project Management or related field (or equivalent experience)
• Exposure to Australian payroll/IR fundamentals (highly regarded)
• Client‑focused and solutions‑oriented
• Organised, proactive, and accountable
• Confident communicator who can simplify complexity
• Collaborative team player who supports others and shares knowledge

Essential HR is a leading HR consulting firm providing outsourced HR services to small and medium‑sized enterprises (SMEs). Reporting to the Managing Director, the HR Business Partner/Consultant will support clients in all aspects of industrial relations/human resource management and maintain Employment Hero (HR software).

This role will provide support and advice to a portfolio of clients, working closely with business owners, CEO’s and line managers to ensure compliance and best HR practices.

Key Objectives include:

• Day‑to‑Day HR Support & Advice
• Interpretation of Fair Work Act, Awards, and Enterprise Agreements
• Management of Workplace Issues
• Deliver a diverse range of HR Projects
• Conduct Compliance Audits

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

1. Day‑to‑Day HR Support & Advice

• Provide practical IR/HR support and advice to clients regarding employment obligations, employee relations, and HR best practices.
• Act as a first point of contact for clients for inquiries related to workplace matters.

2. Interpretation of Fair Work Act 2009, Moderns Awards, and Enterprise Agreements

• Provide clear and accurate interpretation of the Fair Work Act, Awards, and Enterprise Agreements to clients.
• Assist clients with understanding their obligations in relation to employment law and industrial agreements.
• Seek clarification from our Legal team to ensure the accuracy of our advice to clients.

3. Management of Workplace Issues

• Support clients in handling workplace grievances, disciplinary processes, terminations, and redundancies.
• Conduct workplace investigations
• Provide guidance on appropriate procedures to ensure compliance with legal requirements.
• Attend formal meetings such as disciplinary, grievance, and consultation meetings.
• Ensure thorough documentation of meetings, including letters and correspondence, minutes, and follow‑ups.

4. Policy and Procedure Development and Compliance

• Develop, implement, and review workplace policies for clients to ensure compliance and alignment with their operational needs and best practices.
• Ensure that company policies and procedures are followed by consulting with line managers and guiding clients.
• Assist clients in making discretionary decisions by providing best practice advice.
• Collaborate with clients to adapt policies as per their specific needs and legal requirements.
• Conduct periodic policy reviews to ensure they are compliant with any changes in legislation and operational changes.

5. Conduct Compliance Audits

• Conduct workplace compliance audits, including reviewing existing policies, contracts, Awards, classifications, rates of pay, position description and HR practices and procedures.
• Provide recommendations for improvements to ensure adherence to legal and industry standards.

6. Employment Contracts and HR Letters

• Develop, review, and update employment contracts and HR Letters to ensure they are current, best practice and compliant.
• Review employee set up in Employment Hero ensuring they have the correct pay rates and classifications (If applicable)
• Review contract variations and changes to employment details

7. Position Descriptions

• Write and update position descriptions to reflect changing role requirements and organisational needs.
• Ensure all staff have a signed position description in Employment Hero.

8. Performance & Salary Review Management

• Manage the probationary and annual performance review processes in Employment Hero, ensuring clients conduct reviews effectively.
• Provide support to clients in ensuring that the performance management framework is adhered to.
• Provide advice around conducting performance reviews and giving constructive feedback.
• Participate in and provide advice on salary reviews, ensuring consistency with the Remuneration Policy and Procedures.
• Assist clients in assessing Award rates/EA rates to determine appropriate classifications and wages.
• Provide advice and ensure clients are paying as per relevant Award rates of pay and entitlements and have offset clauses where required.
• Work collaboratively with the HR Team in the following areas to maximise efficiencies for each client:
• New client onboarding processes
• Audits
• Employment Hero Implementations and optimisation
• Input into client HR Deliverable Plans
• Support around project work, delivering training, webinars and HR consulting
• Support clients in developing and implementing strategic HR initiatives aligned with business objectives.
• Time Management and Billing through accurate recording of time against projects
• Provide HR admin coverage for clients when Admin team members are on leave.
• Handle general HR administrative tasks, including client correspondence, updating records, and responding to inquiries when there is an overflow of HR Admin work.
• Support and mentor the HR Admin team member as required.

PERSON SPECIFICATION

Skills & Knowledge:

• Strong understanding of Fair Work Act, Awards, and other employment legislation.
• Excellent written and verbal communication skills with the ability to explain complex HR matters in simple terms.
• High attention to detail and accuracy in managing documentation and correspondence.
• Is highly organised with a strong ability to plan/prioritise and deliver outcomes within tight time frames
• Can solve problems and suggest viable solutions
• Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
• Highly skilled in cloud‑based HR technology, preferably Employment Hero, with a strong understanding of its HRIS and payroll functionalities.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proactive, adaptable, and willing to take initiative in a fast‑paced environment.
• A collaborative team player who values input from others

Previous Work Experience:

• At least 10 years