Project Manager (For Active Pooling)

Talent Guys Llc; Greater Shepparton; Remote; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Remote-first

AI tools access

ESOP

Parental leave

Egg freezing

Job summary

Employment Hero is seeking a SaaS Implementations Project Manager to lead multiple high-value customer deployments, guiding projects from sale through go-live. You’ll collaborate with HR and Payroll teams, data analysts, and offshore resources to deliver value and ensure customer satisfaction.

You will manage a portfolio of 20–30 concurrent projects, drive change management, and communicate effectively with diverse stakeholders to achieve timely, quality outcomes in a remote-first environment.

Qualifications

• 3+ years project managing SaaS implementations for small and medium businesses.
• 3+ years managing a portfolio of projects (up to 50 at a time).
• Project Management qualification is highly desirable.
• Experience with HR and Payroll is highly desirable but not essential.
• Process improvement experience.
• Strong written and verbal communication including stakeholder engagement.
• Effective time management and schedule management.
• Attention to detail with risk management skills.

Responsibilities

• Manage multiple software implementation projects for high value customers (20-30 projects).
• Lead the customer journey from sale completion to go-live and business as usual.
• Coordinate with Payroll & HR Consultants and Data Analysts to ensure high-quality, timely delivery.
• Communicate with customers, resolve issues swiftly, and optimize resource use.
• Apply standard project management fundamentals and continuously improve delivery processes.

Skills

SaaS implementations

Portfolio management

Project management

HR/Payroll exposure

Process improvement

Stakeholder management

Time management

Risk management

Communication

Job description

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

• We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
• We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
• We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
• We are Apolitical – we do not take a position on political or social topics, unless it relates to our Mission
• We Live by Our Values – we role model our values 100% of the time
• We Expect High Performance – we set a high standard and we’re not satisfied with being average

This role

Our Implementations Teams are responsible for implementing the Employment Hero platform with our high-value customers, and our Project Managers are responsible for ensuring timely and successful implementations; including bespoke solutions based on the customers needs within the Employment Hero platform.

As a SaaS Implementations Project Manager, you will be the primary contact point for high value customers during implementations, which means you will be responsible for project time, cost, quality and customer satisfaction. You will work with Implementation Specialists from our HR and Payroll teams and with our off-shore Data Analysts to deliver great outcomes for our customers.

This role is exciting! Many of our customers are not experts in project management, technology or HR/Payroll, therefore you will have the ability to support our customers with change management processes. You will be tasked with managing many projects at any one time, and to be successful, you will need to communicate effectively, influence stakeholders, prioritise tasks, in order to drive positive outcomes.

Your key focus areas will be:

• Managing multiple software implementation projects for our high value customers (20-30 projects).
• Managing the customer’s journey from the completion of sale, to system go-live, and business as usual.
• Lead the customer project by working with other project team members (Payroll & HR Consultants and Data Analysts) to ensure that tasks are completed to our high quality levels and in a timely manner.

This will include the following:

• Managing customer communications.
• Ensuring that issues are swiftly resolved.
• Effective and efficient utilisation of resources.
• Executing project management fundamentals
• Ensuring the data in our business management systems (e.g. sales, support, project management, time tracking) is accurate and current.
• Constantly reviewing and improving our delivery processes.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact.

For this role, you’ll also bring:

• 3+ years project managing the delivery of SaaS implementations to small and medium sized business customers.
• 3+ years managing a portfolio of projects (up to 50 at any one time).
• Project Management qualification is highly desirable.
• Experience with HR and Payroll is highly desirable but not essential.
• Process innovation and improvement experience.
• High level of written and verbal communication including stakeholder engagement and stakeholder management.
• Effective and efficient utilisation of resources.
• Strong time management and schedule management skills.
• Attention to detail with exceptional risk management skills.

What we can offer

At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means you’ll:

• Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.
• Be trusted to own your work, make decisions, and have a real impact from day one.
• Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise.
• Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career.
• Own ESOP (Employee Share Options) in one of the world’s fastest-growing technology companies, so you can share in the value you help create.
• Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing