Legal Front Desk & Admin Assistant

Shine Lawyers; Maroochydore; On-site; AUD 55,000 - 75,000; Full time

Job summary

Shine Lawyers in Maroochydore is seeking a full-time Administration Assistant/Paralegal to be the first point of contact for clients, supporting our reception desk and legal teams. You’ll handle front office tasks, client greetings, and ensure spaces are tidy, contributing to a smooth client experience.

This role combines admin duties with exposure to legal workflows, filing, document preparation, and liaison with Counsel and experts.

Qualifications

• Previous reception experience.
• Professional presentation with a customer service focus.
• Accurate typing skills with intermediate Word & Excel skills.
• Keen eye for detail in your document management and collation skills.
• A great communicator both verbally and in writing.
• Empathetic and passionate about helping people, especially those who have undergone trauma.
• You’ll recognise your role as the gateway to client support.
• Ability to work 8:15am - 5:00pm, Monday to Friday.

Responsibilities

• Supporting our legal team with administrative tasks and optimising the use of internal systems to process information.
• Cultivating strong relationships and trust through empathy and understanding, interpreting client needs and connecting them with the right legal team members.
• Applying your keen eye across general filing, indexing medical records, requesting documents, processing expenses, photocopying, mail management, and archiving management to spot opportunities for improvement.
• Responding to inbound calls, couriers and emails from clients, preparation of new client documents, ensuring they feel looked after, supported and heard.
• Assisting with preparing matters for conference and hearing, including collating briefs to Counsel and experts, legal searches, preparation of court and legal documents and general correspondence.
• Proactively providing chargeable and non-chargeable support to our legal team with general administrative duties, in order to obtain maximum compensation for clients, from file opening to closure.

Skills

Reception experience

Customer service focus

Typing proficiency

Word & Excel

Document management

Communication skills

Empathy

Job description

Shine Lawyers in Maroochydore is seeking a full-time Administration Assistant/Paralegal to be the first point of contact for clients, supporting our reception desk and legal teams. You’ll handle front office tasks, client greetings, and ensure spaces are tidy, contributing to a smooth client experience.

This role combines admin duties with exposure to legal workflows, filing, document preparation, and liaison with Counsel and experts.