Legal Front Desk Specialist (Full-Time)

Cultivate Legal; Orange City Council; On-site; AUD 42,000 - 54,000; Full time

Job summary

Cultivate Legal in Orange, NSW is seeking a professional and welcoming Receptionist to join our team. You will be the first point of contact for clients and third parties, ensuring a polished and efficient reception experience in our Orange office.

This full-time role covers front-desk duties, telephone management, mail handling, appointment scheduling, basic admin, and supporting the legal team. You’ll uphold confidentiality and contribute to a positive firm image.

Qualifications

• Experience in reception or administrative roles, preferably in a professional services environment such as a law firm.
• Excellent interpersonal and communication skills with clients and staff at all levels.
• Professional telephone manner and the ability to handle multiple calls efficiently.
• Strong organisational and time management skills with the ability to prioritise tasks effectively.
• Proficiency in Microsoft Office applications, and experience with LEAP legal software preferred.
• Attention to detail and accuracy in record-keeping and data entry.
• Discretion and the ability to maintain confidentiality regarding client and firm information.

Responsibilities

• Greeting and welcoming clients and third parties in a professional and courteous manner.
• Managing incoming and outgoing telephone calls, taking accurate messages and directing calls to the appropriate staff member.
• Collecting, sorting and distributing mail.
• Maintaining the reception area and meeting room to ensure it is clean, tidy and professional at all times.
• Scheduling and confirming appointments for clients and managing calendars.
• Handling general administrative duties such as photocopying, scanning, filing and data entry.
• Processing client invoices and managing basic financial transactions.
• Providing information about the firm's services to enquiries.
• Assisting with office management tasks as required to support the legal team.
• Maintaining and purchasing office supplies.
• Maintaining our Safe Custody records.
• Maintaining confidentiality and discretion when handling sensitive client information.
• Flexibility and willingness to support other team members when required.

Skills

Interpersonal communication

Telephone etiquette

Organisation

Time management

Data entry

Discretion

Client service

Team support

Tools

Microsoft Office

LEAP

Job description

Cultivate Legal is seeking a professional and welcoming Receptionist to join our team in Orange, NSW. This is a full-time position based at our Orange office, where you will be the first point of contact for our clients and third parties. As Receptionist, you will play a vital role in creating a positive first impression and ensuring the smooth day-to-day operations of our legal practice. This position is central to maintaining the professional image and efficient functioning of our firm.

What you'll be doing

Greeting and welcoming clients and third parties in a professional and courteous manner.

Managing incoming and outgoing telephone calls, taking accurate messages and directing calls to the appropriate staff member.

Collecting, sorting and distributing mail.

Maintaining the reception area and meeting room to ensure it is clean, tidy and professional at all times.

Scheduling and confirming appointments for clients and managing calendars.

Handling general administrative duties such as photocopying, scanning, filing and data entry.

Processing client invoices and managing basic financial transactions.

Providing information about the firm's services to enquiries.

Assisting with office management tasks as required to support the legal team.

Maintaining and purchasing office supplies.

Maintaining our Safe Custody records.

Maintaining confidentiality and discretion when handling sensitive client information.

What we're looking for

Previous experience working in a reception or administrative role, preferably within a professional services environment such as a law firm.

Excellent interpersonal and communication skills with the ability to interact confidently with clients and staff at all levels.

Professional telephone manner and the ability to handle multiple calls efficiently.

Strong organisational and time management skills with the ability to prioritise tasks effectively.

Proficiency in Microsoft Office applications, and experience with LEAP legal software preferred.

Attention to detail and accuracy in record-keeping and data entry.

A calm and friendly demeanour with the ability to remain composed under pressure.

Discretion and the ability to maintain confidentiality regarding client and firm information.

Flexibility and willingness to support other team members when required.

What we offer

At Cultivate Legal, we value our staff and are committed to creating a supportive and professional working environment. We offer a collaborative workplace culture and are committed to maintaining a healthy work-life balance, providing a welcoming environment for all team members. We encourage open communication and provide support to help you succeed in your role.

About us

Cultivate Legal is a dedicated legal practice serving the Orange and Cowra communities and surrounding regions. We are committed to providing high-quality legal services with a focus on client care and professional excellence. Our team is passionate about supporting our clients through a range of legal matters, and we pride ourselves on being approachable and professional. We believe in fostering a supportive workplace where our staff can develop their skills and contribute meaningfully to our firm's success.

Apply now

If you are an organised, professional individual with excellent customer service skills, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for this role.

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