Leasing Consultant

Mcmillan Shakespeare Limited; Melbourne; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Strong culture & recognition program

Novated leasing benefits

12 weeks paid parental leave

Training & development opportunities

Sonder digital wellbeing platform

Income protection insurance

Exempt Employee Share Plan

Volunteer leave

Rewards program

Job summary

MMS is seeking a Leasing Consultant in Melbourne to manage a portfolio of customers through the novated lease sales process, guiding them to understand benefits of Fully Maintained Novated Lease and related services.

You'll use consultative selling, handle objections, and meet lead conversion targets while collaborating with employers, employees and our dealer network to source quotes and close sales. Hybrid work options available.

Qualifications

• VCE or equivalent
• Experience within a high-volume sales environment
• Phone sales experience within an inbound / outbound environment
• Novated Leasing / Fleet Leasing / Motor Vehicle / Financial Services experience (highly desirable but not essential)
• CRM Systems experience highly desirable

Responsibilities

• Assist customer from first enquiry to delivery of vehicle via outbound / inbound calls, demonstrating exceptional customer service in all interactions
• Facilitate Employer discussions around the Novated Lease offering.
• Achieve set financial, product conversion, channel conversion, portfolio management targets within agreed SLA and KPI
• Work with Oly’s preferred dealer network to source and secure vehicle quotations / estimates for customers
• Support customer experience by providing quotations / estimates for customers and/or guidance around the benefits of Oly’s product / service offering to that of our competitors
• Understanding the competitive landscape and broker model within the Australian market
• Work with internal and external colleagues and third parties to deliver an exceptional service experience for our customers
• Ensure compliance with regulatory requirements and internal business rules

Skills

Phone sales

Consultative selling

Lead conversion

Customer service

Education

VCE or equivalent

Tools

CRM systems

Job description

Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.

Backed by one of Australia’s largest and most trusted novated leasing providers Oly is allowing people to benefit from bigger Aussie-backed buying power to make their dream car a reality while saving themselves from head-scratchingly complicated leasing admin.

Here’s how you will make a difference in this role…

Your role as a Leasing Consultant will be managing a portfolio of customers throughout the Novated lease sales process. Each opportunity within this customer segment is to be handled as a sales conversion opportunity that informs the customer of the benefits of a Fully Maintained Novated Lease and the service that Oly Novated Leasing can offer. You will be required to facilitate conversations within potential employers and employees to close the sale.

You will have highly developed consultative selling skills and the ability to achieve lead conversion targets through effective objection handling skills.

We will provide you with all of the training you need to make sure you are confident with how a Novated lease works.

At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:

• Assist customer from first enquiry to delivery of vehicle via outbound / inbound calls, demonstrating exceptional customer service in all interactions
• Facilitate Employer discussions around the Novated Lease offering.
• Achieve set financial, product conversion, channel conversion, portfolio management targets within agreed SLA and KPI
• Work with Oly’s preferred dealer network to source and secure vehicle quotations / estimates for customers
• Support customer experience by providing quotations / estimates for customers and/or guidance around the benefits of Oly’s product / service offering to that of our competitors
• Understanding the competitive landscape and broker model within the Australian market
• Work with internal and external colleagues and third parties to deliver an exceptional service experience for our customers
• Ensure compliance with regulatory requirements and internal business rules

To be considered for this role you will have:

• VCE or equivalent
• Experience within a high-volume sales environment
• Phone sales experience within an inbound / outbound environment
• Novated Leasing / Fleet Leasing / Motor Vehicle / Financial Services experience (highly desirable but not essential)
• CRM Systems experience highly desirable

What we can offer you:

• Strong culture and the support of a values-based recognition program
• Novated leasing benefits and discounts
• 12 weeks paid parental leave
• Comprehensive learning and development opportunities to support your career growth
• Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
• Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
• Exempt Employee Share Plan
• Volunteer leave & Career break
• MMS Rewards program

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

We value the skills and attributes veterans can bring to our organisation.

We embrace hybrid working and welcome conversations about flexibility.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.