Learning & Leadership Development Specialist

Iselect Ltd; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Annual celebrations & social events

Flexible work arrangements (1 day WFH)

ME leave & Volunteer Day leave

Free coffee on Mondays

Option to purchase additional leave

Return To Work bonus

Quarterly Award & Recognition program

Job summary

iSelect Ltd is seeking an Learning & Organisational Development Specialist to shape practical solutions across our contact centre and broader business. You’ll drive performance, development planning, capability frameworks and onboarding to create a great employee experience.

You’ll assess what people and leaders need, bring fresh ideas, use feedback to evolve learning, and partner with leaders to turn insights into meaningful action.

Qualifications

• Relevant experience in engagement measurement, capability and career development, succession planning, and performance moments in employee experience.
• Strong leadership development expertise with ability to design or manage leadership programs.
• Credibility and influencing skills with senior leaders.

Responsibilities

• Bring learning and organisational development initiatives to life by translating business priorities into practical solutions.
• Shape performance, development and capability frameworks for career growth and future skills.
• Incorporate employee voice via surveys and listening initiatives with leaders to drive action.
• Develop capability across contact centre and broader business, addressing leadership, professional, digital, AI and technical needs.
• Support diversity, inclusion initiatives and strengthen relationships with community partners.

Skills

Engagement measurement

Capability development

Leadership development

Education

Tertiary qualification in Human Resources / Organisational Psychology / Learning & Development

Job description

iSelect Ltd is seeking an Learning & Organisational Development Specialist to shape practical solutions across our contact centre and broader business. You’ll drive performance, development planning, capability frameworks and onboarding to create a great employee experience.

You’ll assess what people and leaders need, bring fresh ideas, use feedback to evolve learning, and partner with leaders to turn insights into meaningful action.