Learning & Development Specialist

Thompson Bus Services; City of Moreton Bay; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive remuneration

Strong leadership support

Career development opportunities

Job summary

Thompson Bus Services is seeking an experienced Learning & Development Specialist to lead the design, implementation and continuous improvement of learning and development initiatives across our organisation.

Based at our Brendale Depot and supporting our Joyner and Coolum operations, this role develops workforce capability across drivers, workshop employees, customer service, administration, operations and leadership teams.

Qualifications

• TAE qualification and relevant L&D experience.
• Experience designing and delivering learning programs across multiple areas.
• Proven ability to develop engaging training materials and assessments.

Responsibilities

• Design, develop and deliver engaging learning programs across operational areas.
• Develop training pathways and competency frameworks for staff.
• Coordinate inductions and onboarding programs.
• Identify training needs through manager consultations.
• Create learning resources, assessments, and eLearning content.
• Manage and improve the Learning Management System (LMS).
• Monitor training compliance and keep competencies current.
• Evaluate training effectiveness through feedback and outcomes.
• Coach leaders to develop teams and improve performance.

Skills

Instructional design

Facilitation

Written communication

Stakeholder engagement

Project management

Education

Certificate IV in Training and Assessment (TAE40122, TAE40116 or equivalent)

Tools

SafetyCulture

Microsoft 365

Learning Management System (LMS)

Job description

Location: Brendale, QLD (with regular travel to Joyner and semi-regular travel to Coolum)

Company: Thompson Bus Services

Employment Type: Full-time

About Us

Thompson Bus Services is a proudly family-owned transport company delivering safe, reliable and customer-focused public transport services across South East Queensland. As our business continues to grow, we remain committed to developing our people, strengthening our culture, and creating an environment where employees can learn, grow and succeed.

The Opportunity

We are seeking an experienced and motivated Learning & Development Specialist to lead the design, implementation and continuous improvement of learning and development initiatives across our organisation.

Based at our Brendale Depot and supporting our Joyner and Coolum operations, this role is responsible for developing workforce capability across all areas of the business including drivers, workshop employees, customer service, administration, operations and leadership teams.

This is a hands‑on role suited to someone who is passionate about adult learning, organisational development, compliance training and creating engaging learning experiences that improve performance, safety and customer service.

Key Responsibilities

• Design, develop and deliver engaging learning programs across operational, technical, compliance and leadership areas.
• Develop training pathways and competency frameworks for new and existing employees.
• Coordinate and deliver employee inductions and onboarding programs.
• Identify organisational training needs through consultation with managers and business leaders.
• Create and maintain high-quality learning resources, assessments, presentations, videos, guides and eLearning content.
• Manage and continually improve the company's Learning Management System (LMS).
• Monitor training compliance and ensure mandatory competencies remain current.
• Evaluate the effectiveness of training programs using feedback, competency assessments and business outcomes.
• Coach and support leaders in developing their teams and improving workplace performance.
• Assist with succession planning, career development and leadership development initiatives.
• Maintain accurate training records and reporting.
• Ensure all learning activities comply with legislative, regulatory and organisational requirements.
• Foster a culture of continuous learning, innovation and professional development across the business.

About You

• Certificate IV in Training and Assessment (TAE40122, TAE40116 or equivalent) (essential).
• Demonstrated experience in a Learning & Development, Organisational Development or Workplace Training role.
• Experience designing and developing learning programs rather than simply delivering existing content.
• Experience administering and improving Learning Management Systems (LMS).
• Strong instructional design and facilitation skills.
• Excellent written communication skills with the ability to develop professional training materials and documentation.
• Outstanding interpersonal and stakeholder engagement skills.
• The ability to build positive working relationships across all levels of the organisation.
• Strong organisational and project management skills.
• High attention to detail and excellent administrative skills.
• A proactive, self‑motivated approach with a genuine passion for developing people.
• Current Queensland Driver Licence.
• Experience within the transport, logistics, heavy vehicle or operational industries.
• Knowledge of workplace health and safety legislation and compliance training requirements.
• Experience creating eLearning modules, video learning content or digital learning resources.
• Experience using SafetyCulture, Microsoft 365 and Learning Management Systems.

Why Join Thompson Bus Services?

• Join a respected family-owned organisation with a strong reputation across South East Queensland.
• Be part of a supportive and collaborative leadership team.
• Play a key role in shaping the future capability of our workforce.
• Opportunity to influence learning, culture and organisational performance.
• Competitive remuneration based on experience.
• A varied role where no two days are the same.