Learning and Experience Lead

Computershare Australia; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work

Health and wellbeing

Share purchase plan

Extra rewards

Job summary

Computershare is seeking a Learning Experience Lead for the Utility Services team in Melbourne. The role combines instructional design with engaging facilitation to elevate employee performance and capability across the business.

You will design, develop, and deliver innovative learning solutions, while partnering with stakeholders to align learning initiatives with strategic priorities. This hybrid Melbourne position offers flexible work arrangements and a supportive learning culture.

Qualifications

• Experience in Learning & Development with focus on designing and delivering learning experiences.
• Strong instructional design skills and knowledge of adult learning principles.

Responsibilities

• Designing and developing engaging learning solutions, including e-learning, workshops, classroom training, and blended learning programs.
• Facilitating induction, new employee, upskilling, and classroom-based training programs.
• Partnering with stakeholders to identify learning needs and co-design learning solutions aligned to business priorities.
• Evaluating learning effectiveness through learner feedback, performance data, and learning analytics to drive continuous improvement.
• Supporting quality and capability initiatives by identifying opportunities for improvement and recommending targeted learning interventions.
• Managing learning projects and maintaining accurate training and learner records.

Skills

Instructional design

Facilitation

Stakeholder management

Learning technologies

Independent delivery

Adult learning principles

Education

Learning & Development experience

Tools

Learning platforms

Job description

Location: Melbourne (Hybrid)

In this position, you’ll be based in Melbourne office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

Job Description

In this position, you’ll be based in Melbourne office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We Give You a World Of Potential

We are looking for a Learning Experience Lead to join our Utility Services team. In this role, you'll be responsible for designing, developing, and delivering innovative learning solutions that enhance quality and capability across Utility Services. You'll work closely with stakeholders to create engaging learning experiences that support employee performance, capability development, and continuous improvement initiatives.

A Role You Will Love

As a Learning Experience Lead, you'll help shape learning experiences that support capability, quality outcomes, and business performance.

Some Of Your Key Responsibilities Will Include

• Designing and developing engaging learning solutions, including e-learning, workshops, classroom training, and blended learning programs.
• Facilitating induction, new employee, upskilling, and classroom-based training programs.
• Partnering with stakeholders to identify learning needs and co-design learning solutions aligned to business priorities.
• Evaluating learning effectiveness through learner feedback, performance data, and learning analytics to drive continuous improvement.
• Supporting quality and capability initiatives by identifying opportunities for improvement and recommending targeted learning interventions.
• Managing learning projects and maintaining accurate training and learner records.

What will you bring to the role?

We are looking for an experienced learning professional who combines strong instructional design capability with excellent facilitation and stakeholder engagement skills.

• Experience in Learning & Development, with a focus on designing and delivering learning experiences.
• Strong instructional design skills and knowledge of adult learning principles and methodologies.
• Proven experience facilitating classroom-based training, workshops, and other learning programs.
• Strong stakeholder management skills, with the ability to build effective relationships across multiple levels of the business.
• Ability to work independently, manage competing priorities, and deliver outcomes with minimal supervision.
• Experience working with learning technologies and platforms.
• Previous experience in Utilities team is highly regarded.

Rewards designed for you

• Flexible work to help you find the best balance between work and lifestyle.
• Health and wellbeing rewards that can be tailored to support you and your family.
• Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
• Extra rewards ranging from recognition awards and team get-togethers to helping you invest in your future.
• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

About Us

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About The Team

We're one of the world's leading essential communications businesses with over 30 years' market experience and expertise in the latest technologies. Our communications team design, create, deliver, receive, store and manage business critical communications that enhance customer experience and improve communication effectiveness for our clients.