Learning and Development Consultant

Symbos; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Professional development opportunities

Supportive leadership

People-centred benefits

Job summary

Symbos is seeking a Learning & Development Consultant to design and deliver learning for a dedicated technology client, supporting performance in a fast-paced contact centre environment. Based at our Knox location, you’ll work with leaders, SMEs and client stakeholders to deliver practical, engaging learning solutions that strengthen outcomes.

This role involves delivering induction, compliance and systems training; designing content and digital learning; creating guides and job aids; and

Qualifications

• Certificate IV in Training and Assessment or equivalent.
• Experience in contact centre learning or BPO environments.
• Strong facilitation and presentation skills; ability to design digital learning.
• Experience delivering systems or technical training and managing stakeholders.

Responsibilities

• Deliver induction, compliance and systems training.
• Design practical learning for contact centre teams.
• Create eLearning, guides, resources and job aids.
• Simplify complex systems and processes into clear learning.
• Partner with leaders, SMEs and client stakeholders.
• Coach capability and continuously improve learning outcomes.

Skills

Facilitation

Presentation

Stakeholder management

Induction training

Content design

Education

Certificate IV in Training and Assessment

Job description

Join Symbos and be part of a team that's redefining excellence in business process outsourcing across Australia, New Zealand, and Fiji.

Join a team focused on building capability and helping people succeed. As a Learning & Development Consultant, you'll design and deliver learning for a dedicated technology client, supporting performance across a fast-paced contact centre environment.

Based at our Knox location, you'll work closely with leaders, subject matter experts and client stakeholders to deliver practical, engaging learning solutions that strengthen outcomes.

What You'll Be Doing;

• Deliver induction, compliance, systems and operational training
• Design practical learning for contact centre teams
• Create eLearning, guides, resources and job aids
• Simplify complex systems and processes into clear learning
• Partner with leaders, SMEs and client stakeholders
• Coach capability and continuously improve learning outcomes

What You'll Bring;

• Certificate IV in Training and Assessment
• Contact centre or BPO learning experience
• Strong facilitation and presentation capability
• Experience designing content and digital learning
• Experience delivering systems or technical training
• Strong stakeholder skills, independence and adaptability

What's In It For You;

• Exposure to a broad range of learning initiatives spanning onboarding, compliance and capability development
• Professional development opportunities designed to support your growth with Symbos
• Supportive, down‑to‑earth leadership and a collaborative team environment
• Access to a range of people‑centred benefits

We are a Circle Back Initiative Employer - we commit to respond to every applicant.

About Symbos;

Symbos is a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 2,000+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation. We operate with a unique ‘Glocal’ delivery model, locally led, regionally integrated, ensuring clients benefit from both strong in‑market accountability and smart delivery models across regions. With a track record of long‑term partnerships, award‑winning performance, and a culture built on agility and collaboration, Symbos is a place where great people come to do their best work. We engage a workforce that represents the diverse communities and customers we support. That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including First Nations People; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community. If you’re passionate about shaping the future of service delivery and want to be part of a team that values performance, innovation, and trust, Symbos offers the platform to thrive. We are committed to building a diverse and inclusive workforce and encourage applications from people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disabilities and members of the LGBTQIA+ community.