Learning & Development Manager

Universal Store; City of Brisbane; Hybrid; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Hybrid work arrangement

Staff discounts across brands

Free on-site parking

Learning & Development opportunities

Parental leave

Wellbeing support

Regular social events

Job summary

Universal Store is seeking an experienced Learning & Development Manager to shape our learning strategy across Retail stores, Distribution Centre and Support Office. You will design and lead leadership programs, career pathways and impactful onboarding experiences.

You will coach teams, drive innovative digital learning and leverage AI-enabled tools to engage our Gen Z workforce while partnering with leaders to deliver measurable outcomes. Hybrid work and growth opportunities await.

Qualifications

• Significant experience in a Learning & Development leadership role.
• Experience designing leadership development programs and capability frameworks.
• Strong facilitation and stakeholder management skills.
• Experience managing LMS platforms and digital learning initiatives.

Responsibilities

• Shaping UNI Group's L&D strategy across Retail stores, DC and Support Office.
• Designing leadership programs, capability frameworks and career pathways.
• Partnering with business leaders to identify capability opportunities and deliver learning solutions.
• Creating onboarding and development experiences for new and existing staff.
• Leading the E-Learning Specialist and guiding the digital learning ecosystem.
• Facilitating workshops, coaching, and interactive learning experiences.
• Exploring AI, microlearning, gamification, and emerging technologies for Gen Z.
• Measuring impact with data and feedback to improve outcomes.
• Building strong partnerships to enable business growth through learning.

Skills

Leadership development

Facilitation

Stakeholder management

Project management

LMS platforms

AI learning tools

Coaching

Organisational skills

Education

Bachelor's degree in L&D

Tools

Dayforce

Absorb

Job description

Universal Store

From our humble beginnings as a suburban unisex clothing store in 1999, we’ve grown to more than 100 stores nationally and now deliver the latest in apparel to customers around the world through our thriving online store. Our team carefully curates a mix of local and international labels, working collaboratively to develop exclusive styles and collections that give our customers head to toe outfitting options for every occasion.

From our humble beginnings as a suburban unisex clothing store in 1999, we’ve grown to more than 100 stores nationally and now deliver the latest in apparel to customers around the world through our thriving online store. Our team carefully curates a mix of local and international labels, working collaboratively to develop exclusive styles and collections that give our customers head to toe outfitting options for every occasion. Today, we’re proud to be recognised as one of Australia’s leading youth fashion retailers. We’ve built and grown brands such as Neovision, Common Need, Luck & Trouble, and Worship, and we continue to partner with global favourites including Lee, Wrangler, AS Colour, Calvin Klein, Stussy and Abrand. As our business has expanded, we’ve welcomed the Perfect Stranger and Thrills Co brands into our portfolio, allowing us to offer an even broader range of fits, styles and pieces that reflect the diversity of our customer base. No matter the style, our mission remains the same: elevate every outfit and deliver customer service that goes above and beyond.

The Opportunity

Are you passionate about creating learning experiences that genuinely inspire people to grow?

We have an exciting new opportunity for an experienced Learning & Development Manager to join our People team at our Support Office. Reporting to the General Manager - People, you'll play a key role in shaping how our people learn, grow and develop across UNI Group. Working closely with leaders across our Retail stores, Distribution Centre and Support Office, you'll design learning experiences that build capability, strengthen leadership and create meaningful career pathways for our teams.

We're looking for someone who is curious, creative and always thinking about what's next. You'll have the opportunity to evolve our learning strategy, champion innovative approaches to development and leverage emerging technologies, including AI, to create learning experiences that genuinely connect with our predominantly Gen Z workforce. Leading our E-Learning Specialist, you'll help foster a culture where learning is engaging, accessible and part of everyday growth. From leadership programs and onboarding experiences to digital learning, microlearning and gamification, you'll bring fresh ideas that help our people perform at their best.

Key responsibilities include:

• Shaping and evolving UNI Group's Learning & Development strategy across our Retail stores, Distribution Centre and Support Office
• Designing impactful leadership programs, capability frameworks and career pathways that help our people grow and succeed
• Partnering with leaders across the business to identify capability opportunities and deliver practical learning solutions that drive performance
• Creating engaging onboarding and development experiences that set our team members up for success from day one
• Leading and developing our E-Learning Specialist while driving the future direction of our digital learning ecosystem
• Bringing learning to life through workshops, facilitation, coaching and interactive experiences across all levels of the business
• Exploring new ways of learning through AI, microlearning, gamification and emerging technologies that connect with our predominantly Gen Z workforce
• Driving a culture of continuous learning by making development accessible, relevant and engaging for all team members
• Using data, insights and feedback to measure impact and continuously improve learning outcomesBuilding strong partnerships across the business to ensure learning remains a powerful enabler of business growth and team success

About You

This is a fantastic opportunity for an energetic L&D professional who is passionate about developing people, influencing leaders and making a genuine impact in a fast-paced, growing retail business.

You'll bring:

• Significant experience in a Learning & Development Manager, Senior Learning Specialist or similar role
• Tertiary qualifications in Learning & Development, Education, Human Resources or a related field, or equivalent experience
• Experience in retail, hospitality, logistics or another multi-site environment would be highly regarded
• Proven experience designing and facilitating leadership development programs
• Previous people leadership experience, with the ability to coach and develop team members
• Experience building capability frameworks, learning solutions and development pathways
• Strong facilitation, stakeholder management and communication skills
• Experience managing LMS platforms, e-learning content and digital learning initiatives
• Confidence using learning technologies and AI-enabled tools to enhance learning outcomes
• Strong project management and organisational skills
• Exposure to Dayforce, Absorb or similar HRIS/LMS platforms would be advantageous

What We Offer

• A vibrant, collaborative workplace culture with a supportive and growth driven leadership team
• Exclusive staff discounts across our brands, plus access to partner deals and offers through Flare
• Free on-site parking and generous facilities at our modern, purpose-built Support Office located in Eagle Farm
• Learning & Development opportunities - Grow your career with us!
• Hybrid working arrangements with flexibility to work from home
• Salary sacrificing and novated leasing options
• Company paid parental leave
• Wellbeing support through Sonder and regular wellness initiatives
• Regular social events and team activities

Our Values

• Care for Everyone
• Here to Help
• Make it Work
• Better Than Good
• Contribute