Training Manager

TAL Australia; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

TAL Australia is seeking a Training Manager on a 12-month fixed-term contract to lead the delivery of learning programs, shape how teams learn, and support transformation across the business. You will champion continuous learning to drive great customer outcomes and partner with leaders to close capability gaps.

You will design engaging learning experiences, ensure governance and compliance, and use data to continuously improve training effectiveness across contact centre or sales environments.

Qualifications

• Experience delivering engaging training programs that build capability, confidence and performance in a contact centre or sales environment.
• Strong facilitation and communication skills, with the ability to adapt learning experiences for diverse audiences and learning styles.
• Sound understanding of contact centre operations, performance drivers and customer-focused sales environments.
• Ability to use data and insights to identify capability gaps and design effective learning solutions that improve outcomes.
• A collaborative approach to partnering with stakeholders and supporting teams through change and transformation.
• A continuous improvement mindset, with a passion for learning, innovation and finding better ways to build capability and engagement.

Responsibilities

• Lead the delivery of impactful learning programs that build capability and support exceptional customer outcomes.
• Enable teams to confidently adopt new processes, technologies and ways of working through effective training.
• Partner with leaders to identify capability gaps and implement targeted performance improvement solutions.
• Design engaging learning experiences that support induction, ongoing development and business change initiatives.
• Drive continuous improvement by using data, feedback and best practices to enhance learning outcomes.
• Ensure training governance and compliance requirements are met through robust oversight and quality standards.

Skills

Training delivery

Facilitation

Communication

Data-driven insights

Change management

Collaboration

Continuous improvement

Tools

Learning Management System

Job description

Company Description

• Work with experienced and skilled colleagues who support and inspire one another to achieve collective success
• Take advantage of access to resources, industry-leading training, and mentoring to accelerate your professional development and expertise.
• Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health.

This is a 12-month fixed-term contract.

Lifebroker is here to help Australians find insurance cover from leading life insurers. People come to us to compare their options, get clear information, and make a decision that protects the people they love. We’re one of Australia’s leading online life insurance comparison services and part of the TAL Dai-ichi Life Australia Group. TAL is Australia’s largest life insurers, protecting over five million Australians and their families. Together, we are reimagining insurance.

We combine the agility of a specialist comparison business with the strength and stability of a global insurer. We’re driven by big ambitions and looking for leaders who care about building great teams and delivering quality customer outcomes.

Job Description

As the Training Manager, you'll play a pivotal role in empowering teams with the knowledge, confidence and capability they need to deliver great customer outcomes. Leading the training and development function during a period of significant transformation, you'll help shape how people learn, adapt and succeed in an evolving environment. By championing continuous learning and supporting teams through change, you'll contribute to TAL's purpose of creating brighter possibilities, ensuring our people are equipped to make a meaningful difference for customers every day.

In This Role You Will

• Lead the delivery of impactful learning programs that build capability and support exceptional customer outcomes.
• Enable teams to confidently adopt new processes, technologies and ways of working through effective training.
• Partner with leaders to identify capability gaps and implement targeted performance improvement solutions.
• Design engaging learning experiences that support induction, ongoing development and business change initiatives.
• Drive continuous improvement by using data, feedback and best practices to enhance learning outcomes.
• Ensure training governance and compliance requirements are met through robust oversight and quality standards.

Qualifications

• Experience delivering engaging training programs that build capability, confidence and performance in a contact centre or sales environment.
• Strong facilitation and communication skills, with the ability to adapt learning experiences for diverse audiences and learning styles.
• Sound understanding of contact centre operations, performance drivers and customer-focused sales environments.
• Ability to use data and insights to identify capability gaps and design effective learning solutions that improve outcomes.
• A collaborative approach to partnering with stakeholders and supporting teams through change and transformation.
• A continuous improvement mindset, with a passion for learning, innovation and finding better ways to build capability and engagement.

Additional Information

An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index.

Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change.

Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.

We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.

You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.