Grand Seiko Sales Associate

Grand Seiko Boutique - Sydney; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Grand Seiko Boutique - Sydney seeks a Sales Associate to represent the brand in Sydney's luxury retail landscape, delivering refined client experiences, exceeding sales targets, and contributing to the boutique's ongoing success.

You will deepen knowledge of Grand Seiko craftsmanship, build lasting relationships with VIP clients, support events and launches, and uphold the brand’s prestige through precise merchandising and exceptional service.

Qualifications

• 2+ years in luxury retail or premium client-facing environments.
• Strong clienteling and relationship-building skills.
• Excellent product knowledge of luxury watches.

Responsibilities

• Welcome clients to create exceptional journeys and personalized recommendations.
• Maintain brand standards and deliver a premium client experience.
• Support boutique events, activations, and product launches to showcase the brand’s prestige.
• Assist with cash handling and daily store operations with accuracy and professionalism.

Skills

Client service

Product knowledge

Visual merchandising

Team collaboration

Communication

Job description

Create exceptional moments with a global leader defined by precision and excellence.

The Brand

A Legacy Since 1960: Grand Seiko has been a symbol of precision, craftsmanship, and innovation in Japan. With over 60 years of expertise, Grand Seiko stands as a trusted, world-renowned name in horology, now more accessible to enthusiasts everywhere.

The Opportunity

As a Grand Seiko Sales Associate, you will serve as the face of the brand, showcasing its craftsmanship and innovation while creating exceptional client journeys, exceeding sales goals, and assisting with the boutiques ongoing success.

Client Facing & Relationship Building

• Welcome clients with warmth and sophistication, understand their needs, and offer personalised product recommendations.
• Cultivate long‑term relationships with clients, including VIP clientele, to drive loyalty and repeat engagement.
• Share insights on client preferences and emerging market trends with Boutique Management to support strategic decision‑making.

Brand & Product Expertise

• Maintain deep knowledge of Grand Seiko craftsmanship, brand heritage, and the competitive landscape.
• Represent the brand with confidence, precision, and an unwavering commitment to luxury standards.
• Partner closely with colleagues to achieve sales goals and deliver a seamless, elevated client experience.
• Support boutique events, activations, and product launches that showcase the brand’s prestige.
• Ensure all product displays and visual merchandising reflect Grand Seiko’s refined aesthetic and brand guidelines.

Operational Standards

• Assist with daily boutique operations, including cash handling and opening/closing procedures, executed with accuracy and professionalism.

Your Strengths

• Exceptional client service and refined communication skills
• Strong product knowledge with a commitment to continuous learning
• Collaborative mindset with the ability to contribute to a high‑performing team
• Meticulous attention to detail and excellent organisational capability
• 2+ years’ experience in luxury retail or premium client‑facing environments
• Understanding of merchandising and visual presentation standards