Leading Hand

DHL Group; Cumberland; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Safety-first culture

Training programs

Uniforms & safety boots

Shares at discount

Monthly KPI bonuses

Upskilling/licensing

Engagement programs

Perkbox discounts

Job summary

DHL Supply Chain Australia in Greystanes is seeking an experienced Leading Hand/Storeperson to step up into a Leading Hand role. You will lead a team and drive KPI attainment across inbound, outbound, and inventory.

The role requires proven 3PL warehouse experience, a forklift licence, strong customer service, and effective communication with stakeholders. WMS experience and proficiency with Excel are desirable.

Qualifications

• Proven operational experience in a high-volume 3PL warehouse.
• Forklift Licence desirable (High Reach, Counter Balance and/or Double Deep).
• Proven customer facing experience with the ability to deliver superior service.
• Ability to communicate effectively with various stakeholders.
• Demonstrated leadership skills.
• WMS experience – including exposure to the various functions.
• Proficient Microsoft Office including Excel.

Responsibilities

• Lead a team to ensure objectives are communicated and KPI’s achieved daily.
• Ensure operational performance across inbound, outbound, picking/packing, and inventory.
• Maintain strong customer interactions and respond to enquiries promptly.
• Maintain stock integrity and adhere to DHL policies and procedures.
• Follow safe work practices and work instructions.
• Identify training needs and opportunities to develop the team.

Skills

Leadership

Customer service

Communication

Forklift licence

WMS experience

Excel

Tools

WMS

Excel

Job description

Progress your career! Become a Leading Hand at DHL Supply Chain Australia (Greystanes)

DHL is the world's leading contract logistics provider, dedicated to delivering innovative and customised transport and supply chain solutions across a variety of industry sectors. We pride ourselves on our commitment to safety, people, excellence, and sustainability, leveraging our global reach alongside local industry expertise.

We are looking for an experienced Leading Hand, or Storeperson to step up into a Leading Hand role. Your duties will include:

• Leading a team to ensure objectives are communicated, and KPI’s achieved on a daily basis
• Ensure operational performance across functions including inbound, outbound, picking/packing, and inventory
• Customer interaction including maintaining good working relationships and responding to all enquiries in a timely manner
• Maintaining stock integrity in warehouse including adhering to DHL policies and procedures
• Following safe work practices and work instructions
• Assist with identifying training needs and opportunities to develop the team

Please note DHL Internal applications close on 06/11/2026

DHL Supply Chain Australia is a Great Place to Work

What We Offer

• Safety-first culture
• World-class training programs to expand your skillset and drive your career forward
• Uniforms & safety boots provided
• Eligible employees can purchase DHL Group shares at a discounted rate
• Potential to earn monthly KPI bonuses to reward your contributions to our success
• Opportunities for upskilling and licensing
• Rewarding employee engagement opportunities such as site events, volunteer work, competitions, and recognition programs such as Service Awards, Employee of the Month and Employee of the Year
• Impressive staff discounts with many of our customers and access to Perkbox which provides discounts with various retailers and services

To be successful in this role, you will have:

• Proven operational experience working in a high volume 3PL warehouse environment
• Forklift Licence e.g. High Reach, Counter Balance and/or Double Deep (highly desirable)
• Proven customer facing experience with the ability to deliver superior customer service
• Ability to communicate effectively with various stakeholders
• Demonstrated leadership skills
• WMS experience – including exposure to the various functions
• Proficient Microsoft Office skills including Excel

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills, and experience.