Leading Hand

DHL Supply Chain; Sydney; On-site; Confidential; Full time

Benefits offered by this job

Safety training and PPE provided

Career development opportunities

Staff discount and perks access

Job summary

DHL Supply Chain Australia in Greystanes is seeking an experienced Leading Hand, or Storeperson, to step up into a Leading Hand role. You will lead a team, manage KPI performance and ensure smooth inbound/outbound and inventory processes in a high-volume 3PL warehouse.

Key requirements include a forklift licence, strong customer service, good communication with stakeholders, and proven leadership. The role offers training, safety focus, and opportunities for career development.

Qualifications

• Proven operational experience working in a high volume 3PL warehouse environment.
• Forklift licence including High Reach/Counter Balance/Double Deep is highly desirable.
• Proven customer facing experience with the ability to deliver superior customer service.
• Ability to communicate effectively with various stakeholders.
• Demonstrated leadership skills.
• WMS experience – including exposure to the various functions.
• Proficient Microsoft Office skills including Excel.

Responsibilities

• Leading a team to ensure objectives are communicated, and KPI’s achieved on a daily basis
• Ensure operational performance across functions including inbound, outbound, picking/packing, and inventory
• Customer interaction including maintaining good working relationships and responding to all enquiries in a timely manner
• Maintaining stock integrity in warehouse including adhering to DHL policies and procedures
• Following safe work practices and work instructions
• Assist with identifying training needs and opportunities to develop the team

Skills

Warehouse operations

Customer service

Leadership

Communication

WMS experience

Excel

Tools

Forklift licences

Job description

Progress your career! Become a Leading Hand at DHL Supply Chain Australia (Greystanes )

DHL is the world's leading contract logistics provider, dedicated to delivering innovative and customised transport and supply chain solutions across a variety of industry sectors. We pride ourselves on our commitment to safety, people, excellence, and sustainability, leveraging our global reach alongside local industry expertise.

We are looking for an experienced Leading Hand, or Storeperson to step up into a Leading Hand role. Your duties will include:

• Leading a team to ensure objectives are communicated, and KPI’s achieved on a daily basis
• Ensure operational performance across functions including inbound, outbound, picking/packing, and inventory
• Customer interaction including maintaining good working relationships and responding to all enquiries in a timely manner
• Maintaining stock integrity in warehouse including adhering to DHL policies and procedures
• Following safe work practices and work instructions
• Assist with identifying training needs and opportunities to develop the team

Please note DHL Internal applications close on 06/11/2026

DHL Supply Chain Australia is a Great Place to Work

What We Offer:

• Safety-first culture
• World-class training programs to expand your skillset and drive your career forward
• Uniforms & safety boots provided
• Eligible employees can purchase DHL Group shares at a discounted rate
• Potential to earn monthly KPI bonuses to reward your contributions to our success
• Opportunities for upskilling and licensing
• Rewarding employee engagement opportunities such as site events, volunteer work, competitions, and recognition programs such as Service Awards, Employee of the Month and Employee of the Year
• Impressive staff discounts with many of our customers and access to Perkbox which provides discounts with various retailers and services

To be successful in this role, you will have:

• Proven operational experience working in a high volume 3PL warehouse environment
• Forklift Licence e.g. High Reach, Counter Balance and/or Double Deep (highly desirable)
• Proven customer facing experience with the ability to deliver superior customer service
• Ability to communicate effectively with various stakeholders
• Demonstrated leadership skills
• WMS experience – including exposure to the various functions
• Proficient Microsoft Office skills including Excel

The career possibilities at DHL are endless.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills, and experience.

Please be aware that DHL Group will never ask for payment for interviews, certifications, or any part of the hiring process.