Lead, Volunteer Operations Support & Process Excellence

Orange Sky Australia; Darwin; In loco; AUD 110.000 - 140.000; Tempo pieno

Descrizione del lavoro

Orange Sky Australia is seeking a Team Leader Operations Support for a 12-month secondment. You will mentor the Volunteer Operations Support team, ensuring consistent service excellence across Australia and driving continuous improvement.

As the lead, you’ll coordinate workload planning, streamline processes through automation, and maintain seamless frontline services while collaborating with other leaders and external partners.

Competenze

• Leadership experience or readiness to lead a high-performing, supporter-centric team (12-month secondment).
• Strong understanding of internal OS systems (Rosterfy, Airtable, Asana) and workflows.
• Excellent communication with diverse staff and volunteers; empathetic, clear and proactive.

Mansioni

• Lead and develop the Volunteer Operations Support team; act as escalation point.
• Plan workloads to ensure equitable distribution and high-quality support.
• Identify process improvements and automate administrative tasks where possible.
• Monitor team performance against OKRs to ensure timely enquiry resolution.
• Support frontline operations, including recruitment and onboarding activities.
• Collaborate with other leaders and external partners to improve supporter experience.

Conoscenze

Leadership

Internal expertise

Empathy & communication

Problem-solving

Organisational skills

Mission-driven

Strumenti

Rosterfy

Airtable

Asana

Descrizione del lavoro

Orange Sky Australia is seeking a Team Leader Operations Support for a 12-month secondment. You will mentor the Volunteer Operations Support team, ensuring consistent service excellence across Australia and driving continuous improvement.

As the lead, you’ll coordinate workload planning, streamline processes through automation, and maintain seamless frontline services while collaborating with other leaders and external partners.