Impactful Team Lead, Volunteer Operations Support

Orange Sky Australia; Bunbury; Sur place; AUD 90 000 - 115 000; Plein temps

Résumé du poste

Orange Sky Australia in Bunbury, WA seeks a Team Leader Operations Support to manage the Volunteer Operations Support team and deliver service excellence across Australia. This 12-month internal secondment focuses on leadership, process improvement, and collaboration with partners.

The ideal candidate demonstrates leadership, internal OS systems expertise (Rosterfy, Airtable, Asana), and strong communication to support volunteers and staff while driving continuous improvement.

Qualifications

• Leading a high-performing, supporter-centric team.
• Internal OS systems knowledge (Rosterfy, Airtable, Asana).
• Excellent communication with staff and volunteers.
• Agile problem solving to close service gaps.
• Strong organisational and time management skills.
• Genuine passion for our mission and community impact.

Responsabilités

• Lead and develop the Volunteer Operations Support team on a day-to-day basis.
• Plan workloads to ensure equitable distribution of tasks.
• Identify and implement process improvements and automation opportunities.
• Monitor service delivery against OKRs for timely issue resolution.
• Support frontline operations including recruitment and onboarding activities.
• Collaborate with leaders and partners to drive strategic initiatives.

Connaissances

Leadership

Rosterfy

Airtable

Asana

Communication

Problem solving

Time management

Stakeholder engagement

Mission alignment

Description du poste

Orange Sky Australia in Bunbury, WA seeks a Team Leader Operations Support to manage the Volunteer Operations Support team and deliver service excellence across Australia. This 12-month internal secondment focuses on leadership, process improvement, and collaboration with partners.

The ideal candidate demonstrates leadership, internal OS systems expertise (Rosterfy, Airtable, Asana), and strong communication to support volunteers and staff while driving continuous improvement.