Lead Technical Customer Support Team
Xylem
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Benefits offered by this job
Job summary
Xylem is seeking a customer service leader for ANZ to drive support across pre‑sales through to delivery and after‑sales. Reporting to the ANZ Customer Service Manager, you will coach teams, optimize processes and foster a customer‑focused culture to deliver exceptional service outcomes.
We are looking for 3–5+ years in industrial or technical customer service with strong communication, problem‑solving and stakeholder management.
Qualifications
- 3–5+ years in industrial or technical customer service.
- Proven ability to lead customer service, support or relationship teams.
- Strong communication and stakeholder management across functions.
- Experience using ERP/CRM systems and driving service improvements.
Responsibilities
- Lead day-to-day Customer Support operations across the full customer journey.
- Coordinate inquiries across phone, email, web and face-to-face channels.
- Serve as primary escalation point for complex customer issues with cross-functional teams.
- Coach and develop team members to strengthen product, application and commercial capability.
- Monitor key service metrics: response times, backlog, satisfaction, fulfilment.
Skills
Education
Tools
Job description
Xylem is seeking a customer service leader for ANZ to drive support across pre‑sales through to delivery and after‑sales. Reporting to the ANZ Customer Service Manager, you will coach teams, optimize processes and foster a customer‑focused culture to deliver exceptional service outcomes.
We are looking for 3–5+ years in industrial or technical customer service with strong communication, problem‑solving and stakeholder management.
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