Order Management & Customer Success Specialist

YSI Inc.; Australia; Remote; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Bonus program

Income protection insurance

Health insurance for you and family

13% Superannuation

Gym membership discounts

Additional leave entitlements

Training and career development

Watermark volunteer program

Job summary

Xylem is seeking an Order Management Specialist to join our Customer Service team in Australia. You will support sales, service and rental teams by ensuring orders and enquiries are managed promptly, accurately and professionally, acting as a brand ambassador across sectors.

In this fast‑paced, customer‑focused role you will maintain data integrity, coordinate with internal stakeholders and deliver a strong customer experience through timely order processing and on‑time delivery, while

Qualifications

• Experience in customer service, order management, sales support or a related administration role.
• Strong attention to detail and a high level of accuracy when working with systems and data.
• Excellent verbal and written communication skills.
• A proactive approach to problem-solving and resolving customer concerns.
• Strong stakeholder management and teamwork skills.
• The ability to manage competing priorities in a busy environment.
• A professional, customer-centric mindset.
• Confidence liaising with both internal teams and external customers.

Responsibilities

• Respond to customer orders and enquiries in a timely, professional and customer‑focused manner
• Provide accurate and timely order entry and data management
• Actively manage and monitor on‑time delivery requirements
• Support reporting and forecasting activities as required
• Maintain relevant systems, records and procedures to ensure accuracy and consistency
• Liaise with customers across multiple industry sectors
• Work closely with internal stakeholders to resolve issues, concerns and delivery matters
• Support sales, service and rental teams to deliver a strong customer experience

Skills

Customer service

Order management

Sales support

Attention to detail

Communication

Stakeholder management

Problem solving

Teamwork

Prioritisation

Tools

CRM systems

Data management systems

Job description

Xylem is seeking an Order Management Specialist to join our Customer Service team in Australia. You will support sales, service and rental teams by ensuring orders and enquiries are managed promptly, accurately and professionally, acting as a brand ambassador across sectors.

In this fast‑paced, customer‑focused role you will maintain data integrity, coordinate with internal stakeholders and deliver a strong customer experience through timely order processing and on‑time delivery, while