Lead Support Worker - Lockridge

Rocky Bay Limited; City Of Swan; On-site; AUD 55,000 - 57,000; Part time

Benefits offered by this job

Salary packaging

Leave loading

Professional training

Health benefits

Employee referral program

Additional leave

Job summary

Rocky Bay Limited is seeking a Lead Support Worker in Lockridge to lead the Supported Accommodation team on shifts, ensuring high-quality person-centred care for customers with complex needs.

You will guide staff, maintain standards, and act as senior on shift when the Team Leader is offsite. The role requires hands-on leadership, effective communication, and commitment to Active Support.

Qualifications

• Experience supporting people with complex care needs.
• Commitment to delivering high-quality, person-centred services.
• Excellent communication and teamwork skills.
• Willingness to learn new skills and continually develop capability.
• Leadership potential to support the team in a senior capacity when required.
• Confidence with manual handling and hoist transfers.
• Proactive and accountable approach to identify and act on needs.

Responsibilities

• Lead the shift and provide direction to permanent, casual and agency staff.
• Be a trusted guide for the team and maintain high standards of practice.
• Lead by example in Active Support, customer care, documentation and conduct.
• Provide constructive feedback and escalate when needed.
• Use initiative to resolve issues with sound judgment and escalate as appropriate.
• Provide clear handovers to the Team Leader on customer, incident or staff follow-up.
• Support customers with high and complex care needs, including PEGs, catheters and medications.
• Assist with manual handling, hoist transfers and positioning.

Skills

Leadership

Communication

Teamwork

Customer care

Active Support

Decision making

Staff supervision

Manual handling

Job description

Lead Support Worker - Lockridge

Salary: $40.00 - $41.66 per hour + Salary Packaging
Employment: Permanent Part-Time (71 hours per fortnight)
Location: Lockridge

Lead the Team. Support with Purpose.

Rocky Bay is looking for a Lead Support Worker to join our Supported Accommodation team in Lockridge.

This is a hands-on leadership role supporting customers with high and complex care needs, while providing direction and support to the team. When the Team Leader isn't onsite, you'll be the senior point of support on shift — helping the team navigate challenges, maintain standards and deliver consistent, person-centred support.

What You'll Do

• Lead the shift, providing direction and support to permanent, casual and agency staff.
• Be a trusted point of guidance for the team and help maintain high standards of practice.
• Lead by example in Active Support, customer care, documentation and professional conduct.
• Provide constructive feedback, respectfully address concerns and speak up when practice isn't meeting expectations.
• Use initiative and sound judgement to resolve issues and recognise when matters need to be escalated.
• Provide clear handovers to the Team Leader regarding customer, incident or staff concerns requiring follow-up.
• Support customers with high and complex care needs, including PEGs, catheters, medication and complex seizure management.
• Confidently undertake manual handling, including hoists, wheelchairs, transfers and positioning.
• Support customers with community access, activities and appointments.

About You

You're a confident leader who leads from the floor. You know how to support your team, make good decisions and maintain a calm, positive environment — even when things don't go to plan.

You'll bring:

• Experience supporting people with complex physical disabilities and health care needs.
• A commitment to delivering high-quality, person-centred services.
• Excellent communication and teamwork skills.
• A willingness to learn new skills and continually develop your knowledge and capability
• Leadership potential and the confidence to support the team in a senior capacity when required.
• Confidence with manual handling and hoist transfers.
• A proactive and accountable approach — you see what needs to be done and take action.
• A genuine commitment to Active Support, customer choice and independence.

Why Join Rocky Bay?

• $40.00 - $41.66 per hour + salary packaging up to $18,550 tax-free
• 17.5% leave loading
• Career development and professional training opportunities
• Supportive, inclusive and values-driven workplace
• Health and wellbeing benefits, including EAP and HBF discounts
• $2,000 Employee Referral Program
• Purchase additional leave – up to 6 weeks annual leave

Who We Are:

At Rocky Bay, the work we do matters. Every day, our teams support people with disability to live the lives they choose by building skills, confidence, independence and community connections.

Our Culture and Community

We are proud to be an inclusive, neuro-affirming workplace that values diversity and welcomes people of all backgrounds, experiences and identities. We believe our differences make us stronger and are committed to creating an environment where everyone feels respected, supported and empowered to thrive.

Whether you're working directly with customers or supporting our services behind the scenes, you'll be part of a team making a meaningful difference in the lives of Western Australians every day.

A Recruitment Experience That Works for You

To find out more about a career with Rocky Bay visit: https://www.rockybay.org.au/careers-with-us/

If you need any adjustments to accommodate your unique situation or want more information about the role, please reach out to us at [e-mail] We're here to help!